At a Glance
- Tasks: Manage and optimise Pitney Bowes mailing and shipping solutions while providing top-notch support.
- Company: Join a leading tech company focused on innovative mailing and shipping solutions.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive team culture.
- Why this job: Be at the forefront of technology, solving real-world problems in a dynamic environment.
- Qualifications: Experience with Pitney Bowes platforms and strong troubleshooting skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Pitney Bowes Platform Support Engineer & Administrator to manage, support, and optimize Pitney Bowes mailing and shipping solutions. The role involves end-to-end platform administration, troubleshooting, performance tuning, and integration support across enterprise environments.
Key Responsibilities
- Platform Administration & Support
- Administer and maintain Pitney Bowes systems (e.g., SendPro, Mailstream, Spectrum, EngageOne, Pitney Bowes Shipping APIs).
- Perform installation, configuration, upgrades, and patch management of Pitney Bowes applications.
- Manage system configurations, user roles, permissions, and access controls.
- Monitor system health and ensure high availability and performance of the platform.
- Production Support & Incident Management
- Provide L2/L3 support for production issues and critical incidents.
- Conduct root cause analysis (RCA) and implement preventive measures.
- Troubleshoot issues related to mailing, shipping, address validation, data processing, and document composition.
- Work with cross-functional teams to resolve system and integration issues.
- Integration & Application Support
- Support integrations with ERP systems (SAP, Oracle), CRM platforms, web applications, and APIs.
- Work with REST/SOAP APIs, SFTP, batch processing, and middleware tools.
- Validate data flows, address cleansing, and postal compliance.
- Performance Optimization & Automation
- Optimize system performance by tuning workloads and batch processes.
- Develop and maintain automation scripts (Shell, Python, PowerShell).
- Implement monitoring tools and proactive mechanisms.
- Compliance & Security
- Ensure compliance with postal regulations, data privacy standards, and security policies.
- Perform regular audits and vulnerability assessments.
- Maintain backup, recovery, and disaster recovery procedures.
- Documentation & Knowledge Management
- Maintain detailed technical documentation, SOPs, and runbooks.
- Provide knowledge transfer and training to junior team members.
- Create troubleshooting guides and FAQs.
- Stakeholder & Vendor Management
- Collaborate with Pitney Bowes support/vendor teams for escalations.
- Communicate effectively with business stakeholders regarding system status and improvements.
Required Skills & Qualifications
- Years of overall IT experience.
- Years hands-on experience with Pitney Bowes platforms.
- Proven experience in production support, administration, and troubleshooting.
Technical Skills
- Strong experience with Pitney Bowes solutions (Spectrum, SendPro, Mailstream, EngageOne preferred).
- Linux/Unix and Windows Server environments.
- Databases: Oracle, SQL Server, PostgreSQL.
- Scripting: Shell, Python, PowerShell.
- Batch processing and scheduling tools (Control-M, Autosys).
- Knowledge of APIs (REST/SOAP), networking basics (DNS, firewall, load balancers), file transfer protocols (SFTP, FTP).
Preferred Skills
- Experience with cloud platforms (Azure/AWS).
- Familiarity with DevOps tools (CI/CD pipelines, Git).
- Exposure to address validation, geocoding, and postal compliance systems.
- ITIL certification (Incident/Change/Problem Management).
Soft Skills
- Strong analytical and problem-solving ability.
- Excellent communication and stakeholder management skills.
- Ability to work in 24/7 support environments/on-call rotations.
- Leadership and mentoring capability.
Education
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
Nice-to-Have
- Pitney Bowes certifications (if available).
- Experience in banking, logistics, or e-commerce domains.
Key Deliverables
- High system uptime and stability.
- Faster incident resolution and reduced downtime.
- Improved system performance and automation.
- Compliance with postal and organizational standards.
Lead - Systems Administration in London employer: Mphasis
At our company, we pride ourselves on being an exceptional employer that values innovation and collaboration. As a Lead - Systems Administration, you will thrive in a dynamic work culture that encourages professional growth through continuous learning and mentorship opportunities. Located in a vibrant area, we offer competitive benefits, a commitment to work-life balance, and the chance to make a meaningful impact within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead - Systems Administration in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Pitney Bowes systems. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially any automation scripts or integrations you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead - Systems Administration in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Lead - Systems Administration. Highlight your experience with Pitney Bowes platforms and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled production issues or optimised system performance. We’re all about those analytical skills, so let us know how you’ve made a difference in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mphasis
✨Know Your Pitney Bowes Stuff
Make sure you brush up on your knowledge of Pitney Bowes platforms like SendPro and Spectrum. Familiarise yourself with their functionalities and how they integrate with other systems. This will show that you're not just a candidate, but someone who genuinely understands the tools you'll be working with.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples of how you've tackled production issues in the past. Think about the root cause analyses you've conducted and the preventive measures you've implemented. Being able to articulate these experiences will demonstrate your problem-solving abilities and readiness for L2/L3 support.
✨Get Technical with Scripting
Since the role involves performance optimisation and automation, be ready to talk about your experience with scripting languages like Shell, Python, or PowerShell. Have a couple of examples handy where you've developed scripts to improve system performance or automate tasks.
✨Communicate Like a Pro
Effective communication is key, especially when collaborating with cross-functional teams. Practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly and show that you can bridge the gap between technical and non-technical stakeholders.
