At a Glance
- Tasks: Join a global team to deliver innovative IT solutions and support hybrid infrastructures.
- Company: Dynamic company focused on cutting-edge infrastructure technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in a fast-paced environment while enhancing your technical skills.
- Qualifications: 5+ years in infrastructure roles with strong cloud technology experience.
The predicted salary is between 40000 - 42000 £ per year.
Job Description – Infrastructure Solutions Engineer
Role Summary
- This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure.
- Specifically, working within infrastructure project delivery, providing input to and delivering IT solutions to the Group, by drawing upon their wealth of practical and technical experience.
- It may include the provision of escalation support to the service desk, infrastructure system administration and maintenance to all Companies within the Group.
- The role will be expected to work within a fast-pace environment, with high degrees of ambiguity arising from a period of significant change.
• The role requires
- Demonstrate examples of similar successful positions in the past
- Be highly collaborative with the current team, management structure and business leaders
- Demonstrate a very high level of customer service and empathy to the customer issues
- Experience of Change Planning & Architecture Review producing LLDs, HLDs & SADs
- Demonstrate a ‘Can-Do’ attitude
- Be an excellent all-round communicator through verbal and written communication
- General Responsibilities
- Clients
- Develop strong relationships with the Business Units
- Respond to the Business Units’ requirements as appropriate
- Support the business units with their use of the IT systems
- Behave with all clients (both internal and external) fairly and ethically with excellent customer service
- Take ownership of issues and provide updates to users on outstanding issues.
- Support
- Providing escalation support to the Group IT Service Desk during project activity
- Ensuring all changes to production services are subject to change control
- Producing documentation to improve the efficiency and effectiveness of post project support as part of project delivery
- Conducting root cause analysis following unplanned disruptions to improve system availability during project and warranty periods
- Conduct Problem Management of repeat incidents affecting business services during project delivery and warranty
- Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues
- Experience in workstation management systems and imaging
- Strong analytical, problem solving and decision making skills
Technical Skills Required
- Infrastructure knowledge – at least 5 years’ experience as a senior Infrastructure Project Engineer or similar IT role (e. g. Technical Specialist, Technical Architect)
- Previous experience within the Insurance or Financial services industry would be beneficial but is not essential.
- Ideal candidates will have extensive experience working with cloud technologies such as Microsoft Azure, O365 and Exchange Online
- Extensive experience working with cloud, server, desktop, network and telephony providers
- Extensive experience / hands on skills of building an Infrastructure rack end to end & physical office deployments, including UPS, Switch configuration, patching, Server build (physical and via SCCM), including hypervisor experience
- Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS
- Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall
- Evidence of engineering technical solutions to business requirements
- Be able to evidence experience of working within project delivery frameworks, able to demonstrate time management and labour estimating
- Experience of Microsoft technologies such as SCCM, SCOM & TEAMS
- Good knowledge of Citrix
- Good Knowledge of Intune\Auto Pilot device management & app distribution
- Good Knowledge of Azure able to work with Azure networking & understand security model for Azure to plan, rightsize and securely deploy VMs
- Good knowledge of VMware deployment of guests & hosts
- Experience with Email archiving solutions such as Mimecast or Enterprise Vault
- HP branded server knowledge
- Meraki, Juniper, Nortel and Cisco switch experience
- Knowledge of Identity Management, AD Connect, Conditional Access, DLP & MFA
- Project Management skills – ideally PRINCEII foundation
- #J-18808-Ljbffr
Infrastructure Solutions Engineer employer: Mphasis
Mphasis is an excellent employer that fosters a dynamic work culture in Bournemouth, where innovation and collaboration thrive. With a strong focus on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in cutting-edge technologies like low-latency systems. Join us to be part of a team that values your contributions and supports your career journey in a vibrant coastal city.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Solutions Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mphasis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mphasis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mphasis!
✨Direct Apply to Mphasis
Let's not forget to apply directly through the Mphasis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Solutions Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mphasis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mphasis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mphasis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
