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- Tasks: Lead cybersecurity delivery operations and manage client relationships while ensuring high customer satisfaction.
- Company: Mphasis is a top IT solutions provider with a global presence and a focus on quality service delivery.
- Benefits: Enjoy a flexible work culture, opportunities for innovation, and a strong emphasis on work-life balance.
- Why this job: Join a high-performing team known for excellence and make a real impact in the cybersecurity field.
- Qualifications: 10+ years in IT, 6+ years in cybersecurity management, and relevant certifications like CISM or CISSP required.
- Other info: Be part of a transparent culture that encourages experimentation and continuous improvement.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Role – Cybersecurity Delivery Manager
Location: Milton Keynes / London /United Kingdom
Job Responsibilities –
Functional Domain
Responsibility:
Previous work experience managing below three or more Cybersecurity delivery engagements
o Audit principles and associated compensating controls
o Enterprise Security architecture
o Cloud Security
o Vulnerability Management
o E-Mail security
o Web Application Firewall
o Cyber Incident Management (CERT)
Delivery Operations & Excellence:
Manage & maintain steady state global delivery operations (Green)
Manage Operational/delivery issues & escalations
Ensure continuous communication & coordination with client in the event of issue/ escalation
Ensure SLA/SLO attainment & process compliance along with high customer satisfaction
Act as first point of escalation for the day-to-day functioning of delivery operations team
Handling escalations- identifying the gap, preparing action plans, and driving towards resolution
Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desired goal
Define & maintain a governance model, best practices & operating procedures
Driving & ensuring seamless transition of new service/ customer to operations team (if any)
Actively participate in Service Operations Meetings, Service Quality Review governance
Provides leadership & direction to Delivery team in complex problems and creates innovative solutions
Facilitates Business Continuity for the account during regional/ location outages
Team Management
Responsible for Performance Appraisal for direct reports
Support Delivery Head to manage team functions viz. resource selection, allocation, availability planning, effort estimation, utilization & attrition management
Tracking individual and team performance (direct reports). Provide periodic feedback and share the action plan to improve productivity, improvement areas
Advice & coach team members to help them develop their skills and capabilities to best meet their career aspirations and current or future business needs
Ensuring right and adequate rewards and recognition reaches to high performers in the team
Focus on personal & professional development and appropriate training & certifications for team members
Monitor & report quality and productivity and team performance on a daily/weekly basis and continually improve them efficiently and effectively
Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction
Customer Relationship Management
Acts as a trusted security advisor to the clients
Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result
Analyzing customer requirements, identifying business opportunities, providing guidance and support
Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
Ensure continuous communication & coordination with clients
Ensure positive client satisfaction and client relationship is maintained for service delivery
Financial Management
Support Delivery Head to determine, monitor, and review project financials include operational costs, budgets, staffing requirements, resources, and risk etc.
Work towards improving efficiency, utilization, compliance, and accurac
Assist Delivery Head to achieve target Residual/ Efficiency by planning resources allocation, tracking accurate labor utilization and maintaining low operating costs
Service Transition
Deliver in transition project & program in line with the recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)
Conduct due diligence activities to comprehend business activities of the client and document these in the form of a due diligence report along with recommendations and next steps
Act as the primary point of contact for all transitional activities
Liaise with business lines and functions on training, recruitment, and system requirements for transition deliverables
Responsible for monitoring & execution of transition deliverables as per agreement transition plan
Manage day-to-day transition project communication with stakeholders, project delivery team, account team & Client stakeholders.
Review the outcomes of the transition projects to capture learnings & disseminate across organization
Technical Skills –
Basic Knowledge on security models such as ITIL, ISO27002, PCI DSS and Cobit 5
Experience on Security tools & Technologies
Integration of testing mechanisms with industry best practices such as OWASP & NIST
Good Understanding of IT security policy, procedure, design, and implementation.
Behavioral Skills –
Ability to handle multiple strategic & critical projects/deliveries simultaneously
Effective interpersonal, Coaching, team building and communication skills.
Ability to run/coordinate meetings, major incident calls and communicate with customers.
Desire for continuous improvement and ownership skills
Ability to communicate complex technology to no tech audience in a simple and precise manner.
Quick learner, while working outside the area of expertise.
Flexible to support 24*7 support environment .
Ability to see the bigger picture and differing perspectives; to compromise, to balance competing priorities, and to prioritize deliverables.
Qualification & Experience –
10+ years of IT experience with 6+ yrs of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition.
Education qualification: Bachelor’s degree in information technology, Computer Science and/or related areas
CISM/ CISSP/ Certified Ethical Hacker/ CompTIA CySA+ Certification & knowledge – Must Have
ITIL V3/4 Foundation/ Expert certification & knowledge – good to have
What’s in for you?
At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
You get an open and transparent culture along with freedom to experimentation and innovation
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minim
Cyber Security Manager - Technical Delivery employer: Mphasis
Contact Detail:
Mphasis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyber Security Manager - Technical Delivery
✨Tip Number 1
Familiarise yourself with the specific cybersecurity frameworks mentioned in the job description, such as ITIL, ISO27002, and PCI DSS. Being able to discuss these frameworks confidently during your interview will demonstrate your expertise and understanding of industry standards.
✨Tip Number 2
Showcase your experience in managing cybersecurity delivery engagements by preparing examples of past projects where you successfully handled operational issues or escalations. This will help illustrate your problem-solving skills and ability to maintain high customer satisfaction.
✨Tip Number 3
Highlight your leadership and team management skills by discussing how you've coached team members or improved team performance in previous roles. This is crucial for a Cyber Security Manager position, as you'll be responsible for guiding your team towards achieving their goals.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Be ready to share how you've acted as a trusted advisor to clients in the past, focusing on how you’ve analysed their requirements and provided tailored solutions to enhance their cybersecurity posture.
We think you need these skills to ace Cyber Security Manager - Technical Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cybersecurity delivery management. Focus on specific projects you've managed, particularly those involving audit principles, cloud security, and incident management.
Craft a Strong Cover Letter: In your cover letter, express your passion for cybersecurity and detail how your skills align with the job responsibilities. Mention your experience in managing teams and improving customer satisfaction, as these are key aspects of the role.
Highlight Technical Skills: Clearly outline your technical skills related to security models like ITIL and ISO27002. Include any certifications you hold, such as CISM or CISSP, as these are essential for the position.
Showcase Leadership Experience: Emphasise your leadership abilities by providing examples of how you've coached team members or managed performance appraisals. This will demonstrate your capability to lead a delivery team effectively.
How to prepare for a job interview at Mphasis
✨Understand the Cybersecurity Landscape
Familiarise yourself with the latest trends and challenges in cybersecurity, especially those relevant to the role. Be prepared to discuss how you would manage various cybersecurity delivery engagements, such as cloud security and vulnerability management.
✨Demonstrate Leadership Skills
As a Cyber Security Manager, you'll need to showcase your ability to lead teams effectively. Prepare examples of how you've managed team performance, handled escalations, and driven continuous improvement in past roles.
✨Showcase Your Technical Knowledge
Be ready to discuss your understanding of security models like ITIL, ISO27002, and PCI DSS. Highlight any experience you have with security tools and technologies, and be prepared to explain how you integrate best practices into your work.
✨Communicate Clearly and Effectively
Since you'll be acting as a trusted advisor to clients, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate with both technical and non-technical stakeholders.
