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- Tasks: Lead cybersecurity delivery operations and manage client relationships while ensuring high customer satisfaction.
- Company: Mphasis is a top IT solutions provider with a global presence and a focus on quality and innovation.
- Benefits: Enjoy a flexible work culture, opportunities for technical excellence, and a satisfying work-life balance.
- Why this job: Join a high-performing team known for delivering exceptional results and fostering innovation.
- Qualifications: 10+ years in IT, 6+ years in cybersecurity management, and relevant certifications like CISM or CISSP required.
- Other info: Opportunity to work in a dynamic environment with a focus on continuous improvement and personal development.
The predicted salary is between 48000 - 84000 £ per year.
Location: Milton Keynes / London / United Kingdom
Job Responsibilities:
- Functional Domain Responsibility: Previous work experience managing three or more Cybersecurity delivery engagements including:
- Audit principles and associated compensating controls
- Enterprise Security architecture
- Cloud Security
- Vulnerability Management
- E-Mail security
- Web Application Firewall
- Cyber Incident Management (CERT)
Technical Skills:
- Basic knowledge of security models such as ITIL, ISO27002, PCI DSS and Cobit 5
- Experience with security tools & technologies
- Integration of testing mechanisms with industry best practices such as OWASP & NIST
- Good understanding of IT security policy, procedure, design, and implementation.
Behavioral Skills:
- Ability to handle multiple strategic & critical projects/deliveries simultaneously
- Effective interpersonal, coaching, team building and communication skills
- Ability to run/coordinate meetings, major incident calls and communicate with customers
- Desire for continuous improvement and ownership skills
- Ability to communicate complex technology to a non-technical audience in a simple and precise manner
- Quick learner, while working outside the area of expertise
- Flexible to support a 24/7 support environment
- Ability to see the bigger picture and differing perspectives; to compromise, balance competing priorities, and prioritise deliverables.
Qualification & Experience:
- 10+ years of IT experience with 6+ years of relevant experience in managing Cybersecurity deliveries, People Care, Customer & Stakeholder relationships, project transition.
- Education qualification: Bachelor’s degree in information technology, Computer Science and/or related areas.
- CISM/CISSP/Certified Ethical Hacker/CompTIA CySA+ Certification & knowledge - Must Have.
- ITIL V3/4 Foundation/Expert certification & knowledge – good to have.
What’s in for you? At Mphasis, we promise you the perfect opportunity to build technical excellence, understand business performance and nuances, stay abreast with the latest happenings in the technology world, and enjoy a satisfying work-life balance. You will work with a team that has consistently set benchmarks for other deliveries in terms of high CSATs, project completion on time, and being one of the best teams to work for in the organisation. You will experience an open and transparent culture along with freedom for experimentation and innovation.
Who are we? Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology know-how, domain and process expertise. Over the years, we have made a significant impact in the IT solutions domain with an impressive clientele and extensive global presence.
Cyber Security Manager - Technical Delivery employer: Mphasis
Contact Detail:
Mphasis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyber Security Manager - Technical Delivery
✨Tip Number 1
Familiarise yourself with the specific cybersecurity frameworks mentioned in the job description, such as ITIL, ISO27002, and PCI DSS. Being able to discuss these frameworks confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Showcase your experience in managing cybersecurity delivery engagements by preparing examples of past projects where you successfully handled operational issues or escalations. This will help illustrate your problem-solving skills and ability to maintain high customer satisfaction.
✨Tip Number 3
Highlight your leadership and team management skills by discussing how you've coached team members or improved team performance in previous roles. This aligns well with the responsibilities of managing a delivery team and will make you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Think of examples where you acted as a trusted advisor to clients, ensuring their needs were met and satisfaction levels remained high. This is crucial for the role and will show your commitment to client success.
We think you need these skills to ace Cyber Security Manager - Technical Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cybersecurity delivery management. Focus on specific projects you've managed, particularly those involving audit principles, cloud security, and incident management.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and ability to manage teams effectively. Mention your experience with client relationships and how you ensure high customer satisfaction.
Showcase Technical Skills: Clearly outline your technical skills related to cybersecurity frameworks like ITIL, ISO27002, and PCI DSS. Include any certifications such as CISM or CISSP that are relevant to the role.
Highlight Problem-Solving Abilities: Provide examples of how you've handled operational issues or escalations in past roles. Discuss your approach to identifying gaps and implementing solutions to improve service delivery.
How to prepare for a job interview at Mphasis
✨Understand Cybersecurity Fundamentals
Make sure you have a solid grasp of key cybersecurity concepts, especially those mentioned in the job description like audit principles, cloud security, and vulnerability management. Being able to discuss these topics confidently will show your expertise.
✨Demonstrate Leadership Skills
As a Cyber Security Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or driven projects to completion. This will highlight your capability to lead and inspire others.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented solutions in cybersecurity delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Prepare for Client Interaction Scenarios
Since client relationship management is crucial for this role, think of scenarios where you've acted as a trusted advisor. Be prepared to discuss how you’ve handled client feedback and improved satisfaction levels in previous roles.
