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- Tasks: Lead cybersecurity delivery projects and manage client relationships while ensuring high satisfaction.
- Company: Mphasis is a top IT solutions provider with a global presence and a focus on quality.
- Benefits: Enjoy a flexible work culture, opportunities for innovation, and a strong work-life balance.
- Why this job: Join a high-performing team known for excellence and impactful contributions in cybersecurity.
- Qualifications: 10+ years in IT with 6+ years in cybersecurity management; relevant certifications required.
- Other info: Opportunity to work with cutting-edge technology and develop your skills in a supportive environment.
The predicted salary is between 54000 - 84000 £ per year.
Role: Cybersecurity Delivery Manager
Location: Milton Keynes / London / United Kingdom
Job Responsibilities
- Functional Domain Responsibility: Previous work experience managing three or more Cybersecurity delivery engagements including:
- Audit principles and associated compensating controls
- Enterprise Security architecture
- Cloud Security
- Vulnerability Management
- E-Mail security
- Web Application Firewall
- Cyber Incident Management (CERT)
- Manage & maintain steady state global delivery operations (Green)
- Manage operational/delivery issues & escalations
- Ensure continuous communication & coordination with clients in the event of issue/escalation
- Ensure SLA/SLO attainment & process compliance along with high customer satisfaction
- Act as first point of escalation for the day-to-day functioning of the delivery operations team
- Handle escalations - identifying the gap, preparing action plans, and driving towards resolution
- Identify opportunities for SIPs/CIPs and drive those towards achieving the desired goal
- Define & maintain a governance model, best practices & operating procedures
- Drive & ensure seamless transition of new service/customer to operations team (if any)
- Actively participate in Service Operations Meetings, Service Quality Review governance
- Provide leadership & direction to the Delivery team in complex problems and create innovative solutions
- Facilitate Business Continuity for the account during regional/location outages
- Responsible for Performance Appraisal for direct reports
- Support Delivery Head to manage team functions such as resource selection, allocation, availability planning, effort estimation, utilization & attrition management
- Track individual and team performance (direct reports). Provide periodic feedback and share the action plan to improve productivity
- Advise & coach team members to help them develop their skills and capabilities
- Ensure that adequate rewards and recognition reach high performers in the team
- Focus on personal & professional development and appropriate training & certifications for team members
- Monitor & report quality and productivity and team performance on a daily/weekly basis
- Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction
- Act as a trusted security advisor to the clients
- Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT results
- Analyse customer requirements, identify business opportunities, provide guidance and support
- Monitor delivery health and process adherence, identifying improvement areas and implementing measures to maximise customer satisfaction
- Ensure continuous communication & coordination with clients
- Ensure positive client satisfaction and maintain client relationships for service delivery
- Support Delivery Head to determine, monitor, and review project financials including operational costs, budgets, staffing requirements, resources, and risks
- Work towards improving efficiency, utilisation, compliance, and accuracy
- Assist Delivery Head to achieve target Residual/Efficiency by planning resource allocation, tracking accurate labour utilisation and maintaining low operating costs
- Deliver transition projects & programmes in line with recognised best practice methodology
- Conduct due diligence activities to comprehend business activities of the client and document these in a due diligence report
- Act as the primary point of contact for all transitional activities
- Liaise with business lines and functions on training, recruitment, and system requirements for transition deliverables
- Responsible for monitoring & execution of transition deliverables as per agreement transition plan
- Manage day-to-day transition project communication with stakeholders, project delivery team, account team & Client stakeholders
- Review the outcomes of the transition projects to capture learnings & disseminate across the organisation
- Basic knowledge of security models such as ITIL, ISO27002, PCI DSS and Cobit 5
- Experience with Security tools & Technologies
- Integration of testing mechanisms with industry best practices such as OWASP & NIST
- Good understanding of IT security policy, procedure, design, and implementation
- Ability to handle multiple strategic & critical projects/deliveries simultaneously
- Effective interpersonal, coaching, team building and communication skills
- Ability to run/coordinate meetings, major incident calls and communicate with customers
- Desire for continuous improvement and ownership skills
- Ability to communicate complex technology to a non-technical audience in a simple manner
- Quick learner, while working outside the area of expertise
- Flexible to support a 24/7 support environment
- Ability to see the bigger picture and differing perspectives; to compromise, balance competing priorities, and prioritise deliverables
- 10+ years of IT experience with 6+ years of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition
- Education qualification: Bachelor’s degree in information technology, Computer Science and/or related areas
- CISM/CISSP/Certified Ethical Hacker/CompTIA CySA+ Certification & knowledge - Must Have
- ITIL V3/4 Foundation/Expert certification & knowledge – good to have
What’s in for you?
- At Mphasis, we promise you the perfect opportunity of building technical excellence, understanding business performance and nuances, being abreast with the latest happenings in the technology world and enjoying a satisfying work-life balance.
- With the current opportunity, you will get to work with a team that has consistently been setting benchmarks for other deliveries in terms of delivering high CSATs, project completion on time and being one of the best teams to work for in the organisation.
- You get an open and transparent culture along with freedom for experimentation and innovation.
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology know-how, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence.
Cyber Security Manager - Technical Delivery employer: Mphasis
Contact Detail:
Mphasis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyber Security Manager - Technical Delivery
✨Tip Number 1
Familiarise yourself with the specific cybersecurity frameworks mentioned in the job description, such as ITIL, ISO27002, and PCI DSS. Being able to discuss these frameworks confidently during interviews will demonstrate your expertise and understanding of industry standards.
✨Tip Number 2
Network with professionals in the cybersecurity field, especially those who have experience in delivery management. Attend relevant conferences or webinars, and engage in discussions on platforms like LinkedIn to build connections that could lead to referrals.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams and projects in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this role requires strong team management capabilities.
✨Tip Number 4
Research Mphasis and their approach to cybersecurity delivery. Understanding their values and recent projects can help you tailor your conversation during interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Cyber Security Manager - Technical Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cybersecurity delivery engagements. Focus on specific areas mentioned in the job description, such as cloud security, vulnerability management, and incident management.
Craft a Strong Cover Letter: In your cover letter, express your passion for cybersecurity and detail how your previous experiences align with the responsibilities of the Cyber Security Manager role. Mention your leadership skills and ability to manage teams effectively.
Highlight Technical Skills: Clearly outline your technical skills related to security models like ITIL, ISO27002, and PCI DSS. Include any certifications you hold, such as CISM or CISSP, as these are crucial for this position.
Showcase Soft Skills: Emphasise your interpersonal and communication skills in your application. The role requires effective team management and client relationship management, so provide examples of how you've successfully navigated these areas in the past.
How to prepare for a job interview at Mphasis
✨Showcase Your Cybersecurity Expertise
Make sure to highlight your experience in managing cybersecurity delivery engagements. Be prepared to discuss specific projects you've worked on, particularly in areas like cloud security, vulnerability management, and incident management.
✨Demonstrate Leadership Skills
As a Cyber Security Manager, you'll need to lead teams effectively. Share examples of how you've managed teams, handled escalations, and driven performance improvements. This will show your potential employer that you can lead and inspire others.
✨Understand Client Relationship Management
Be ready to discuss how you've acted as a trusted advisor to clients in the past. Highlight your ability to maintain positive client relationships and how you've used customer feedback to improve service delivery.
✨Prepare for Technical Questions
Brush up on your knowledge of security models and tools relevant to the role, such as ITIL, ISO27002, and OWASP. Expect technical questions that assess your understanding of these concepts and be ready to explain them clearly.
