At a Glance
- Tasks: Lead the Premium Processing team to achieve service excellence and operational efficiency.
- Company: Join Mrald, a dynamic part of Mphasis focused on UK Insurance services.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a high-performance culture with opportunities for growth.
- Why this job: Shape the future of premium processing while driving transformation and improvement.
- Qualifications: Leadership experience and a passion for operational excellence are essential.
The predicted salary is between 58349 - 71315 £ per year.
Role Profile
Reports into: PP Manager
Line Management Responsibility: Yes
Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)
Role overview
Provide leadership and direction for the Premium Processing team, ensuring the effective delivery of operational activities and the achievement of service excellence through the consistent attainment of SLAs, KPIs, and quality standards. Develop team capability, foster a high-performance culture, and promote continuous improvement across all aspects of service delivery. Partner with the Premium Processing Manager to shape and execute the strategic direction of the function, driving operational excellence and organisational effectiveness. Champion transformation and process improvement initiatives, leveraging performance data and stakeholder insight to enhance customer experience, improve productivity, and deliver sustainable business value. Provide expert knowledge to the Premium Processing Team, serving as the primary escalation point for complex technical matters and offering specialist support across all Lines of Business.
Responsibilities
- Oversee/lead the performance and running of a...
Premium Processing Team Leader employer: Mphasis UK Ltd
Mrald, as part of Mphasis, is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in the UK, we offer competitive benefits, a commitment to service excellence, and opportunities for team members to lead transformation initiatives that directly impact customer experience and operational efficiency. Join us to be part of a high-performance team where your contributions are valued and recognised.
