Role: Business Change Lead
Location : Manchester, UK
Contract : Hybrid(1/2 days onsite in a week)
Job Description :
Why we need this role
Client’s transformation programme is moving from design into delivery across Digital, People and Culture, and Strategy. We are becoming a service-led organisation, and the changes ahead will alter how people in every part of the business do their work. Client is a low maturity organisation when it comes to change. We have no consistent approach to business change, limited experience of leading it in directorates, and no dedicated capability to help teams adopt new ways of working and make them stick. The framework and support need to start from where people are: plain language, light on method, and focused on building confidence. This contract closes that gap and tells us what we need for the long term.
The role
A senior interim Business Change Lead, reporting to the Director of Transformation and working alongside the Head of Service Design, and colleagues in People and Culture and DDaT.
What the role will deliver
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Build the business change framework. A practical, proportionate Client approach covering change impact assessment, readiness, stakeholder engagement, communications, training and adoption measures. It must fit with our service standards, PMO reporting and programme assurance, and be usable by non-specialists.
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Identify the team we need. An assessment of the change demand coming from the transformation portfolio, the capability we already have, and costed options for a business change function: roles, skills, size, where it sits, and what is permanent, interim or embedded in directorates.
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Work with the business on change. Hands-on support to directors and their teams on the first priority changes, testing the framework on live work, building confidence in leading change, and setting up a change network across the organisation.
Indicative timeline
|
Period |
Focus |
Output |
|
Months 1 to 2 |
Discovery, portfolio change impact, relationships with directors |
Change impact view and draft framework |
|
Months 3 to 4 |
Framework applied to priority changes, team options developed |
Tested framework and options paper for Transformation Programme Board |
|
Months 5 to 6 |
Embed, recommend, hand over |
Final framework, recommended team model, handover plan |
What we are looking for
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A track record leading business change in a complex public sector or arm's-length body, ideally alongside digital and service transformation
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Experience building a change approach and function in a low maturity organisation, and bringing leaders with them as maturity grows
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Credibility with executive and senior leaders, and a preference for doing the work with the business over producing documents about it
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Comfort working in agile, multidisciplinary teams alongside external delivery partners
Business Change Lead in Manchester employer: Mphasis Europe
Mphasis Europe is an attractive employer due to its focus on professional development and the use of cutting-edge technologies. The collaborative work culture encourages innovation and engagement in significant projects, particularly in the BFSI sector.
