Property Manager in Marlow

We're looking for an organised, proactive and client‑focused Property Manager to join our growing team in Marlow. This is a varied role responsible for managing a portfolio of residential investment properties on behalf of professional athletes and their families. Many of our clients have demanding professional careers and rely on us to manage their property portfolios with minimal involvement from them. You'll play a key role in protecting client assets, maintaining occupancy, ensuring compliance, coordinating maintenance, and delivering an exceptional service experience that provides complete peace of mind.

Working closely with landlords, tenants and contractors, you'll ensure properties are well maintained, fully compliant and operating efficiently while helping clients maximise the long‑term performance of their property investments.

Responsibilities

• Act as the primary point of contact for landlords, tenants and professional representatives.
• Build and maintain strong client relationships through proactive communication and service.
• Manage tenancy‑related enquiries and issues efficiently and professionally.
• Handle tenant requests including pets, tenancy changes, rent enquiries and general tenancy matters.
• Coordinate property takeovers and onboarding of new managed properties.
• Manage end‑of‑tenancy processes, tenancy renewals and property handovers.
• Deliver regular portfolio updates and investment‑focused recommendations to clients.
• Support landlords in protecting and maximising the performance of their property investments.
• Manage maintenance issues from instruction through to completion.
• Liaise with landlords, tenants and contractors to coordinate repairs and works.
• Obtain quotations and landlord approvals where required.
• Monitor contractor performance and service standards.
• Ensure repairs are completed efficiently, professionally and cost‑effectively.
• Manage warranty‑related repairs and claims.
• Identify opportunities to improve property condition and reduce long‑term maintenance costs.
• Support planned maintenance and improvement projects that enhance asset performance.
• Coordinate Gas Safety Certificates, EICRs and EPC renewals.
• Manage Right to Rent requirements.
• Monitor compliance deadlines across the portfolio.
• Support Selective Licence applications and renewals.
• Maintain accurate compliance records and documentation.
• Ensure all managed properties remain compliant with current legislation.
• Proactively identify and mitigate risks that could impact clients or their investments.
• Manage utility enquiries and account administration.
• Handle insurance renewals and property‑related documentation.
• Assist with rent arrears management and rent protection claims.
• Manage service charge and ground rent enquiries.
• Process invoices and maintain accurate records.
• Update company systems and workflows accurately.
• Support reporting and portfolio performance tracking where required.
• Deliver exceptional service to landlords and tenants.
• Understand the unique needs of professional athletes and busy investors.
• Resolve issues professionally, efficiently and with minimal disruption.
• Build long‑term client relationships based on trust, communication and reliability.
• Support landlord retention and portfolio growth.
• Encourage client feedback, testimonials and reviews.
• Contribute to delivering a premium, hands‑off property management experience for every client.

Qualifications

• Previous experience in residential property management.
• Strong organisational and time management skills.
• Excellent communication and relationship‑building abilities.
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail.
• A proactive and solutions‑focused approach.
• Experience using property management systems and CRMs is desirable.
• Understanding of compliance requirements within residential lettings.
• Full UK Driving Licence.

Salary: Competitive + Career Progression Opportunities. Join a growing business that specialises in helping professional athletes build, manage and protect their property portfolios. You'll play a key role in delivering a highly professional, relationship‑led service while helping clients achieve long‑term success from their property investments. This is an opportunity to take ownership of a portfolio, develop strong client relationships, and be part of a business that values professionalism, trust, accountability and exceptional service.