Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with hire equipment inquiries and manage high-volume requests.
- Company: Join a dynamic team focused on providing top-notch hire services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant culture where your customer service skills shine and make an impact.
- Qualifications: Previous experience in a hire desk role and strong organizational skills are essential.
- Other info: Flexibility to take on additional duties as needed.
The predicted salary is between 24000 - 36000 £ per year.
Are you someone with a passion and enthusiasm to provide excellent customer service? Do you have previous experience of working within a high-volume hire desk environment? Then we want to hear from you! We need a Hire Desk Controller to join our team and be responsible for assisting customers with their requirements for hire equipment. Here are some of the things you can expect to do: Handling customer enquiries for Powered Access, Forklifts, Telehandlers & Plant. Liaison with customers regarding all hire, sales and service enquiries. Proactively promoting the company and its products / services at all times. Negotiating hire rates and preparing quotations with associated spec sheet data. General administrative duties including resolution of queries. This list isn\’t exhaustive, and you may be called upon for additional duties as needed. We invite you to apply if… You have excellent customer service skills and experience working within a high-volume hire desk role. Along with the ability to work under your own initiative you will have strong organisational skills. Demonstrable knowledge of types of plant , machinery, small tools, lifting and safety equipment that would be great too, but dont worry if you havent as we can build this knowledge once you are onboard. If you feel you have all the skills and knowledge required to join our team, please apply today. Who we are Our team of plant hire specialists are proud to provide solutions to clients across London and the surrounding counties. With over 40 years of experience, we have developed a reputation for offering exceptional plant, access equipment, tools and training – ideal for projects of all sizes. We care about our people, our clients and the environment. Benefits In addition to helping you reach your career goals, we offer a competitive salary, pension, and holiday allowance of23days per annum in addition to bank holidays. We also offer training and development to grow your career with us and access to an Employee Assistance Program. Mr. Plant Hire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. JBRP1_UKTJ
Hire Desk Controller employer: MPH MR PLANT HIRE
Contact Detail:
MPH MR PLANT HIRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarize yourself with the types of hire equipment we offer, such as Powered Access, Forklifts, and Telehandlers. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Prepare to discuss specific examples from your previous experience in a high-volume hire desk environment. Highlight situations where you successfully handled customer inquiries or resolved issues efficiently.
✨Tip Number 3
Showcase your negotiation skills by preparing for potential scenarios where you might need to discuss hire rates or prepare quotations. Think about how you can balance customer satisfaction with company profitability.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you prioritize tasks in a busy environment. Be ready to share strategies you use to manage multiple customer requests simultaneously.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your application. Provide specific examples of how you've successfully handled customer inquiries and resolved issues in a high-volume environment.
Showcase Relevant Experience: Detail your previous roles related to hire desk operations. Mention any experience with powered access, forklifts, telehandlers, or plant equipment, as this will demonstrate your familiarity with the industry.
Demonstrate Organizational Skills: Illustrate your strong organizational skills by describing how you manage multiple tasks and prioritize effectively in a busy work environment. Use concrete examples to back up your claims.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you are a perfect fit for the role.
How to prepare for a job interview at MPH MR PLANT HIRE
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous roles where you went above and beyond to assist customers, especially in a high-volume environment.
✨Demonstrate Your Industry Knowledge
Familiarize yourself with the types of hire equipment mentioned in the job description, such as Powered Access, Forklifts, and Telehandlers. Being able to discuss these products confidently will show that you're prepared and knowledgeable.
✨Highlight Your Organizational Skills
Since the role requires strong organizational skills, be ready to discuss how you manage multiple tasks and prioritize effectively. Provide examples of how you've successfully handled administrative duties in past positions.
✨Prepare for Negotiation Scenarios
Since negotiating hire rates is part of the job, think about how you would approach this in an interview. Prepare to discuss any relevant experiences where you successfully negotiated terms or resolved conflicts.
