At a Glance
- Tasks: Assist customers with equipment hire, process orders, and prepare quotations.
- Company: Join a dynamic team focused on customer satisfaction and efficiency.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Great chance to develop in a fast-paced industry.
- Why this job: Be part of a team that values your input and creativity.
- Qualifications: Customer service skills and a proactive attitude are key.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive and customer-focused Hire Desk Coordinator to join our team. In this role, you will assist customers with their equipment hire requirements, respond to enquiries, process orders, and prepare quotations with technical specifications. You will play a key part in ensuring smooth operations and excellent customer service.
Key Responsibilities
- Liaise with customers on all hire, sales, and service enquiries.
- Source equipment from third-party suppliers to fulfil orders.
- Confirm delivery arrangements with suppliers prior to dispatch.
- Order sale items and raise sundry purchase orders.
- Ensure supplier terms are accurately reflected in customer contracts.
- Update CRM with actions and information.
- Handle enquiries for Powered Access, Forklifts, Telehandlers & Plant.
- Process orders accurately and coordinate transport with operations.
- Update hire management system, create picking lists & hire contracts.
- Promote company products and services proactively.
- Negotiate hire rates and prepare quotations with spec sheets.
- Resolve queries and process payments.
- Maintain health & safety standards at all times.
Qualifications & Experience
- Previous experience in a high-volume hire desk role (desirable).
- Knowledge of plant, machinery, small tools, lifting & safety equipment (desirable).
- Excellent customer service skills.
- Industry experience preferred.
Person Specification
- Self-motivated and works on own initiative.
- Creative, with a focus on continuous improvement.
- Strong team player with excellent organisational skills.
- IT literate (MS Office).
- Attention to detail and commitment to health & safety.
- Enthusiastic about delivering exceptional customer experiences.
Performance Targets
- Enquiry conversion rate.
- Order completion.
- Enquiry response time.
Interested? Apply today and join a team that values professionalism, efficiency, and customer satisfaction.
Hire Desk Controller in Enfield employer: MPH MR PLANT HIRE
Join a dynamic team that prioritises customer satisfaction and professional growth in the heart of the industry. As a Hire Desk Controller, you'll benefit from a supportive work culture that encourages continuous improvement and offers opportunities for career advancement. With a focus on health and safety, and a commitment to delivering exceptional service, this role provides a rewarding environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Enfield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where you might need to resolve issues or answer queries. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to dive into the hire desk world.
We think you need these skills to ace Hire Desk Controller in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in hire desk roles or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hire Desk Coordinator role. Be sure to mention your enthusiasm for customer service and any specific experiences that relate to the job.
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MPH MR PLANT HIRE
✨Know Your Equipment
Familiarise yourself with the types of equipment mentioned in the job description, like powered access and forklifts. Being able to discuss these confidently will show your technical knowledge and enthusiasm for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a customer, as this is key for the Hire Desk Coordinator position.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share a time when you successfully coordinated orders or managed a busy workload, as this will demonstrate your ability to thrive in a high-volume environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, team dynamics, or future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
