At a Glance
- Tasks: Provide top-notch customer service and manage dedicated accounts with a friendly approach.
- Company: Dynamic company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, bonuses, and excellent benefits package.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28090 - 29000 £ per year.
Our client is actively recruiting for a Hire Controller, you will provide a consistent point of contact for a number of dedicated customer accounts. You will liaise with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer. You will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
- Passionate, driven and determined to deliver the highest level of customer service achievable
- Proven experience within a customer service role ideally within a similar industry
- Excellent written and verbal communication skills with a friendly telephone manner
- A natural ability to read people and their requirements, and respond positively and sensitively
- Excellent time management, administration and organisational skills
- Attention to detail
- IT literate, and comfortable hosting video calls
- Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue
- Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised
- Issue and follow up quotations in a timely manner
- Work conscientiously to gain a full understanding and knowledge of your customer base
- Manage and update the CRM system accurately and effectively
- Maximise all opportunities for growth and additional revenue
- Ensure that you seek to surpass customer expectations in everything you do
- Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged
- Competent problem‑solving skills with an ability to identify alternative solutions
- Self‑motivated with an ability to work autonomously, take responsibility and report back on own performance
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
- Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations
- Proactively seek new ways of ensuring the highest levels of customer service
- Build rapport and good relationships with customers, ensuring specific requirements are met
Teamwork:
- Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
- Demonstrate the Company Values in everything you do
Skills Required
- Passionate, driven and determined to deliver the highest level of customer service achievable
- Proven experience within a customer service role
- Excellent written and verbal communication skills with a friendly telephone manner
- A natural ability to read people and their requirements, and respond positively and sensitively
- IT literate, and comfortable hosting video calls
- A flexible approach, with a positive and confident outlook
Hire Controller in Wakefield employer: Mpeople
As a Hire Controller at our Normanton location, you will join a dynamic team that prioritises exceptional customer service and employee development. We offer a supportive work culture with competitive benefits, including a bonus structure, and opportunities for personal growth within the company. Our commitment to fostering strong relationships with both customers and employees makes us an outstanding employer in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Hire Controller in Wakefield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you're driven and determined to deliver the best experience possible for our customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service, especially if it's in a similar industry. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise:Use clear and friendly language in your application. We appreciate excellent written communication skills, so make sure your application reflects that. Keep it professional but approachable!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mpeople
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've gone above and beyond for customers in the past. This role is all about delivering top-notch service, so show them you're passionate about it!
✨Master the Art of Communication
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your verbal skills. Remember, a friendly telephone manner can make all the difference!
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Think of specific situations where you identified problems and came up with effective solutions. This will demonstrate your ability to think on your feet and handle customer enquiries with ease.
✨Familiarise Yourself with CRM Systems
Since managing and updating the CRM system is part of the job, it’s a good idea to familiarise yourself with common CRM tools. If you have experience with any specific systems, be sure to mention that during the interview. It shows you're IT literate and ready to hit the ground running!
