At a Glance
- Tasks: Manage customer accounts and ensure top-notch service in transport planning.
- Company: Reputable client based in Swinton with a focus on quality service.
- Benefits: Competitive salary of £35,000 and supportive work environment.
- Other info: Opportunity for growth and development in a collaborative setting.
- Why this job: Join a dynamic team and make a real impact in transport logistics.
- Qualifications: Experience in freight forwarding and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Mpeople Recruitment are seeking an experienced Transport Planner on behalf of our reputable client based in Swinton.
Salary: £35,000 per annum
Working hours: 9am – 5pm
Responsibilities would include:
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, team meetings, and regular communication over the telephone.
The desired candidate would have the following experience, skills and attributes:
- Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritise tasks and manage time effectively.
- Have a customer-centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
Transport Planner in Swinton employer: Mpeople
Join a dynamic team in Swinton where your expertise as a Transport Planner will be valued and rewarded. Our client offers a supportive work culture that prioritises employee growth, with opportunities for professional development and a focus on maintaining strong relationships with clients. Enjoy a competitive salary and the chance to make a meaningful impact in a thriving environment.
We think you need these skills to ace Transport Planner in Swinton
Freight Forwarding
Road Freight Knowledge
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Time Management
Customer-Centric Mindset
