At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure hotel security during night shifts.
- Company: Join a friendly hotel team in beautiful Oldham.
- Benefits: Enjoy free parking, training, and a supportive work environment.
- Other info: Flexible hours with a family-feel atmosphere.
- Why this job: Make a difference in guest experiences while working in a dynamic setting.
- Qualifications: Excellent communication skills; hospitality experience is a plus but not required.
The predicted salary is between 27240 - 27240 £ per year.
Location: Oldham
Salary: £27,240
Hours: Must be available Tuesday – Sunday evenings and overnight 4 on – 4 off
Overview
Our client is seeking a dedicated Hotel Night Porter to join their team in Oldham. This role is vital in ensuring the smooth operation of the hotel during the night shift, providing exceptional guest services and maintaining a safe, welcoming environment. The ideal candidate will possess excellent communication skills, a friendly demeanour, and previous experience within the hospitality industry. Multilingual abilities are highly desirable to assist our diverse guest base. This position offers an opportunity to work within a dynamic team committed to delivering outstanding hospitality experiences.
Responsibilities
- Welcome and assist guests arriving during the night shift, ensuring a warm and professional first impression
- Locking up the hotel and opening the hotel
- Manage guest check‑ins and check‑outs efficiently while adhering to hotel procedures
- Respond promptly to guest enquiries via phone or in person, providing accurate information and assistance
- Maintain security protocols by monitoring hotel premises and reporting any suspicious activity
- Handle guest requests such as wake‑up calls, room service orders, or additional amenities with courtesy and efficiency
- Ensure the cleanliness and organisation of the reception area throughout the shift
- Collaborate with housekeeping and maintenance teams to address any issues promptly
- Document incidents or irregularities during the night shift accurately for reporting purposes
- Answering the phone throughout the shift
- Complete laundry and ironing to a high standard
- Set up meeting rooms and event spaces for the following day
Skills
- Multilingual or bilingual abilities are highly advantageous for effective communication with international guests
- Excellent phone etiquette and interpersonal skills to provide exceptional guest service
- Previous experience within a hotel or hospitality environment is preferred but not essential; training will be provided for suitable candidates
- Strong organisational skills with an eye for detail in managing guest requests and security procedures
- Ability to remain calm under pressure during busy periods or emergencies
- Friendly, approachable demeanour with a professional attitude towards guest interactions
- Knowledge of hospitality standards and procedures will be considered an asset
Requirements
- Available to work Tuesday – Sunday evenings and overnight
- DBS check
- Hospitality experience helpful but not essential
- Physically able to manage laundry and light housekeeping tasks
What We Offer
- Supportive, family‑feel working environment
- Training provided
- Free parking
- Beautiful countryside workplace
Night Porter in Oldham employer: Mpeople
Join our client in Oldham as a Night Porter, where you'll be part of a supportive, family-feel working environment that values exceptional guest service and teamwork. With training provided and the opportunity to work in a beautiful countryside location, this role not only offers competitive pay but also a chance for personal growth within the hospitality industry. Enjoy free parking and the satisfaction of contributing to memorable experiences for guests during the night shift.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Oldham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the hospitality industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Be proactive! Instead of just waiting for job postings, visit local hotels and introduce yourself. Bring a friendly smile and your CV; you never know when an opportunity might pop up!
✨Tip Number 3
Show off your personality! When you get an interview, let your friendly demeanour shine through. Remember, they’re looking for someone who can create a welcoming environment for guests.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Night Porter in Oldham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience:Even if you haven't worked as a Night Porter before, any experience in hospitality or customer service is worth mentioning. We love seeing how your past roles can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to find and understand.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mpeople
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Porter role. Familiarise yourself with the responsibilities listed in the job description, such as managing guest check-ins and maintaining security protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Night Porter, excellent communication is key. During the interview, practice clear and friendly communication. You might even want to prepare examples of how you've successfully assisted guests in previous roles or how you’ve handled difficult situations. This will highlight your ability to provide exceptional guest service.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you would handle various scenarios that could arise during a night shift. Think about potential challenges, like dealing with a noisy guest or a maintenance issue, and explain how you would resolve them calmly and efficiently. This shows that you can think on your feet and remain composed under pressure.
✨Emphasise Your Team Spirit
The Night Porter role involves collaborating with housekeeping and maintenance teams. Share examples of how you've worked well in a team environment before. Highlighting your ability to work harmoniously with others will reassure the interviewer that you’re a great fit for their dynamic team.
