At a Glance
- Tasks: Support the sales team by managing customer orders and ensuring a smooth sales journey.
- Company: Established business in Wakefield with a focus on customer satisfaction.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Varied role with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in sales administration and strong communication skills.
The predicted salary is between 25000 - 26000 £ per year.
Our client is actively recruiting for an experienced Sales Administrator to join a well-established business in Wakefield.
Responsibilities
- Working as part of the Sales Support team you will be responsible for taking ownership of the full customer sales journey from initial enquiry through to order fulfilment, ensuring all requirements are processed accurately and efficiently.
- Working with internal departments to provide an exceptional customer experience to build and nurture relationships and to generate sustainable growth.
Key Duties and Responsibilities
- Develop a deep understanding of products, specifications and applications to effectively understand customer requirements and recommend tailored solutions.
- Act as a central point of contact for the entire customer sales journey, providing full administrative support to the Sales Teams.
- Accurately process customer orders, ensuring correct pricing, discounts, and product availability, collaborating with internal teams to ensure timely order fulfilment in alignment with departmental SLAs.
- Prepare and issue quotes based on customer requirements, ensuring alignment with company pricing policies, while also supporting pricing negotiations with accurate cost breakdowns and commercial reasoning to generate sustainable growth within agreed KPIs.
- Collaborate with colleagues and stakeholders across the business to build and maintain strong relationships and ensure effective communication.
- Full ownership of post-order customer support, resolving queries and issues in collaboration with internal teams to ensure swift resolutions whilst maintaining high customer satisfaction.
- Full Sales Administration support. This is a very varied Administrative role, supporting customers with their full order journey.
Internal Sales Support Admin employer: Mpeople
Join a well-established business in Wakefield that values its employees and fosters a collaborative work culture. As an Internal Sales Support Admin, you will benefit from a supportive environment that encourages professional growth and development, while enjoying a competitive salary and a Monday to Friday schedule. With a focus on exceptional customer service and teamwork, this role offers the opportunity to make a meaningful impact within the company and build lasting relationships with clients.
We think you need these skills to ace Internal Sales Support Admin
Customer Relationship Management
Sales Administration
Order Processing
Pricing Negotiation
Attention to Detail
Communication Skills
Collaboration
