At a Glance
- Tasks: Handle inbound calls, resolve customer issues, and provide expert guidance.
- Company: Join Mpeople, a dynamic team in Burnley with a focus on customer service.
- Benefits: Starting pay of £12.71 per hour, rising to £14.02, plus 28 days annual leave.
- Other info: Temporary contract with potential for growth and excellent benefits.
- Why this job: Make a difference in customer experiences while enjoying hybrid work flexibility.
- Qualifications: Experience in service delivery and strong communication skills required.
The predicted salary is between 26400 - 29100 € per year.
Mpeople is seeking a Customer Service/Contact Centre Advisor in Burnley for a temporary 6-12 month contract. The role involves receiving calls, managing customer concerns, and providing guidance.
Successful candidates will have:
- Service delivery experience
- Strong communication skills
- Attention to detail
The position offers a pay rate starting at £12.71 per hour with the potential to increase to £14.02, and includes excellent benefits such as 28 days of annual leave rising to 36 after 12 weeks. The role supports hybrid working arrangements upon approval.
Hybrid Customer Service Advisor – Inbound Tech & Payments in Burnley employer: Mpeople
Mpeople is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements. With competitive pay rates and generous annual leave that increases with tenure, employees are encouraged to grow and develop their skills in a dynamic environment. Located in Burnley, Mpeople fosters a collaborative atmosphere where every team member's contribution is recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Advisor – Inbound Tech & Payments in Burnley
✨Tip Number 1
Make sure you research Mpeople and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or customer complaints, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to highlight your communication skills! Be ready to share examples of how you've effectively communicated with customers in the past, as this is key for a Customer Service Advisor role.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We want to see your application and help you get started on this exciting opportunity!
We think you need these skills to ace Hybrid Customer Service Advisor – Inbound Tech & Payments in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your service delivery experience and strong communication skills. We want to see how your background aligns with the role of a Customer Service Advisor, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. We love seeing enthusiasm and a personal touch, so let us know what excites you about working with us at Mpeople.
Show Attention to Detail:Double-check your application for any typos or errors. Attention to detail is key in customer service, and we appreciate candidates who take the time to present a polished application. It shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Mpeople
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer concerns in tech and payments, as well as the specific services Mpeople offers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you've effectively resolved customer issues. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle calls and manage customer concerns.
✨Highlight Attention to Detail
In customer service, attention to detail can make all the difference. Think of instances where your keen eye for detail helped prevent a problem or improved a customer's experience. Be ready to share these examples during your interview to illustrate your capability in this area.
✨Prepare for Hybrid Working Questions
As the role supports hybrid working arrangements, be prepared to discuss your experience with remote work. Highlight how you stay organised and maintain productivity when working from home, and express your flexibility and willingness to adapt to different working environments.
