At a Glance
- Tasks: Handle customer calls, resolve issues, and provide expert advice.
- Company: Dynamic contact centre in Burnley with a supportive team.
- Benefits: Earn £12.71 per hour, rising to £14.02, plus 28 days paid leave.
- Other info: Hybrid working available after training, with great career progression opportunities.
- Why this job: Join a vibrant team and enhance your communication skills while helping customers.
- Qualifications: Experience in customer service and strong digital skills required.
The predicted salary is between 25000 - 29000 € per year.
Location: Burnley
Job Type: Temporary 6 - 12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks.
Hybrid working: 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
DBS and Financial Fit checks required
Duties:
- Receiving inbound calls regarding technical enquiries
- Manage the timely resolution of customer concerns
- Providing advice and guidance
- Taking payments over the phone
- Updating customer details on the internal bespoke system
- Contacting customers regarding alerts on their account
- Assist in the monitoring of device status and problem solving to resolve device malfunctions
- Produce and despatch personalised customer communications being fully compliant to GDPR
- Security checks over the phone with customers
- Manage customer and colleague expectations through good quality communication
- Closing down alerts on the system
- Providing information for reports to team leaders / managers
- Other duties as outlined by line manager
Key Skills:
- Previous experience of working in a service delivery environment is essential
- Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude and professional
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
- Working to targets
Customer Service/Contact Centre Advisor in Burnley employer: Mpeople
Join our dynamic team in Burnley as a Customer Service/Contact Centre Advisor, where we prioritise employee well-being and growth. Enjoy a supportive work culture with hybrid working options, excellent paid annual leave that increases with tenure, and a commitment to your professional development. With competitive pay and a focus on work-life balance, we offer a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Contact Centre Advisor in Burnley
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Try role-playing common scenarios with friends or family to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from past experiences where you resolved customer issues effectively. This will help you stand out when we discuss your capabilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Customer Service/Contact Centre Advisor in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service/Contact Centre Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We appreciate well-structured writing, so keep it concise and to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Mpeople
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and skills required for a Customer Service/Contact Centre Advisor. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practising clear and concise responses will demonstrate your ability to handle calls professionally.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues or technical problems. Highlight your approach to problem-solving and how you manage to stay calm under pressure. This will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
