Transport Operations Specialist

Mpeople Recruitment are pleased to be partnering with a well-established client in Salford to recruit a Transport Operations Specialist. This role is ideal for someone with experience in transport or logistics who enjoys managing customer relationships and coordinating day-to-day transport operations within a fast-paced environment.

Key Responsibilities:

• Act as a primary contact for designated client accounts
• Manage bookings and customer requests, including quotations, tracking, and updates
• Work closely with internal teams to ensure smooth and efficient service delivery
• Monitor performance against service levels and key client KPIs
• Keep customers informed of any changes, delays, or updates to shipments
• Handle enquiries, issues, and escalations in a timely and professional manner
• Build and maintain strong working relationships with clients and colleagues
• Identify opportunities to enhance service delivery and support business growth
• Assist with onboarding new customers and ensuring a seamless setup
• Support client meetings, site visits, and regular communication channels

Skills Experience:

• Solid understanding of freight forwarding (road freight knowledge highly desirable)
• Strong communication skills