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For Companies At a Glance
- Tasks: Engage with customers on social media, resolving queries and complaints professionally.
- Company: Join a leading global supermarket known for its commitment to customer service.
- Benefits: Enjoy flexible hours, full training, and the chance to gain valuable experience.
- Why this job: Perfect for those who love social media and want to make a real impact.
- Qualifications: Looking for positive, proactive individuals with strong communication skills.
- Other info: Temporary role with potential for extension; fixed shifts available.
Job Title: Social Media Customer Service Location: Leeds City Centre Salary: £11.44 per hour Contract: Temporary (3 months, with review) Hours: Full-time and part-time roles available (5 out of 7 days per week, fixed shifts between 8am and 10pm) About the Role: We are excited to offer an opportunity to join the Social Media Team of a global supermarket leader. This is a temporary role with potential for review, providing an excellent chance to gain experience with a renowned company. Full training and support will be provided to ensure you can deliver exceptional service to customers via social media and email platforms. Key Responsibilities: Handle customer complaints and queries on social media platforms such as Facebook and Twitter, ensuring timely and professional resolution Respond to a high volume of customer emails, tailoring your approach to each individual Liaise with external PR and media agencies when required Effectively manage a ticket log system to track customer interactions Adapt to various customer needs while maintaining excellent service standards What We’re Looking For: A positive, proactive attitude with strong decision-making skills Excellent written and verbal communication skills Ability to learn quickly and remain composed under pressure A team-oriented mindset with the ability to…
Social Media Customer Service employer: Mpeople Recruitment
Contact Detail:
Mpeople Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Customer Service
✨Tip Number 1
Familiarize yourself with the social media platforms that the company uses, especially Facebook and Twitter. Understanding their tone and style will help you align your responses with the brand's voice.
✨Tip Number 2
Practice handling customer complaints in a calm and professional manner. Role-playing different scenarios with friends or family can help you prepare for real-life situations you'll encounter in this role.
✨Tip Number 3
Showcase your ability to adapt by being ready to discuss examples of how you've tailored your communication style to meet different customer needs in past experiences.
✨Tip Number 4
Highlight any experience you have with ticket log systems or customer service software. Being familiar with these tools can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Social Media Customer Service
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Social Media Customer Service position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, especially in social media or email communication. Use specific examples to demonstrate your skills in handling customer queries and complaints.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure that your application is clear, concise, and free of errors. Consider including a brief writing sample if relevant.
Express Enthusiasm: Convey your excitement about the opportunity to work with a global supermarket leader. A positive attitude can make a significant difference in your application, so let your enthusiasm shine through.
How to prepare for a job interview at Mpeople Recruitment
✨Show Your Social Media Savvy
Make sure to highlight your experience with social media platforms like Facebook and Twitter. Share specific examples of how you've handled customer interactions or resolved issues online, as this will demonstrate your familiarity with the tools you'll be using.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare a few responses to common customer queries to showcase your ability to tailor your approach to different situations.
✨Emphasize Your Problem-Solving Abilities
Prepare to discuss instances where you've successfully resolved customer complaints or queries. Highlight your decision-making process and how you remained composed under pressure, as these are crucial skills for managing customer interactions effectively.
✨Exude Positivity and Team Spirit
A positive attitude and a team-oriented mindset are essential for this role. Be ready to share examples of how you've contributed to a team environment in the past and how you maintain a proactive approach to challenges.
