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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch customer service and driving performance.
- Company: Join a well-established dealership in the vibrant Greater Manchester automotive scene.
- Benefits: Enjoy a competitive salary, company car, bonuses, and 30 days holiday.
- Why this job: Step into a high-impact role with opportunities for growth and team development.
- Qualifications: Experience in the automotive industry and strong leadership skills are essential.
- Other info: Flexible working hours and exciting perks like birthday leave and staff discounts.
The predicted salary is between 42000 - 78000 £ per year.
We are currently seeking a highly skilled and motivated Service Manager to join one of our established dealerships in the Greater Manchester area. This is an exciting opportunity for a proactive and experienced leader ready to step into a high-impact role within a thriving automotive environment.
The successful candidate will be a confident and hands-on manager with the ability to lead by example. You will provide guidance and support to a well-established team, including service advisors, technicians, and the workshop controller, while continually driving performance and customer satisfaction.
Working Hours: 40 hours per week, Monday to Friday (8:30am – 5:00pm). Alternate Saturdays required.
What We’re Looking For:
- Proven experience in the automotive industry, ideally ready to progress into a Service Manager role.
- A confident, inspirational leader with a hands-on, proactive approach.
- Target-driven with a strong sales background and a track record of exceeding performance goals.
- Customer-focused with the ability to build rapport and deliver outstanding service.
- Creative thinker with the ability to introduce and implement new performance-enhancing ideas.
- Skilled in coaching, mentoring, and developing teams to their full potential.
Key Responsibilities:
- Deliver exceptional customer service standards to ensure total customer satisfaction.
- Build and maintain strong relationships with both new and existing customers.
- Monitor departmental performance against budget and take corrective action where necessary.
- Lead, train, and appraise team members to promote a high-performance culture.
- Identify and drive new business opportunities through effective systems and team engagement.
- Oversee recruitment, training, and development of service team personnel.
- Ensure full compliance with manufacturer standards, systems, and procedures.
- Maintain a safe, clean, and professional working environment at all times.
What’s In It for You:
- Competitive salary – OTE up to £65,000 (depending on experience).
- Company car.
- Excellent bonus potential.
- 30 days holiday including bank holidays.
- Life insurance (Death in Service benefit).
- Company pension scheme.
- Long service recognition awards.
- Additional half-day birthday leave.
- Christmas gifts.
- Access to car, technology, and cycle-to-work schemes following probation.
- Staff discounts across various departments.
If you are ready to take the next step in your automotive career and lead a passionate and dedicated service team, we would love to hear from you.
Service Manager employer: Mpeople Recruitment
Contact Detail:
Mpeople Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying ahead in a fast-paced environment.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who are already in managerial roles. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your ability to drive performance and customer satisfaction, as these are key aspects of the Service Manager role.
✨Tip Number 4
Research the dealership you're applying to and understand their values and customer service philosophy. Tailoring your approach to align with their mission can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, particularly any leadership roles. Emphasise your achievements in customer service and team management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your leadership style. Mention specific examples of how you've driven performance and customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as coaching, mentoring, and sales performance. Use concrete examples to demonstrate how you've successfully developed teams and exceeded targets.
Showcase Your Customer Focus: Illustrate your customer-centric approach by providing examples of how you've built strong relationships with clients and improved service standards in past positions. This will resonate well with the company's expectations.
How to prepare for a job interview at Mpeople Recruitment
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on approach and how you’ve driven performance.
✨Emphasise Customer Focus
Customer satisfaction is key in this role. Be ready to discuss specific instances where you've gone above and beyond to ensure customer happiness, and how you build rapport with clients.
✨Prepare for Performance Metrics Discussion
Since the role involves monitoring departmental performance, be prepared to talk about how you've previously met or exceeded targets. Bring data or examples that highlight your success in driving sales and improving service standards.
✨Demonstrate Your Creative Thinking
The job requires a creative thinker who can implement new ideas. Think of innovative strategies you've introduced in previous roles that enhanced performance or customer service, and be ready to share these during the interview.
