At a Glance
- Tasks: Coordinate vehicle hire and provide top-notch customer service in a fast-paced environment.
- Company: Join a well-established organisation with a stellar reputation in traffic accident management.
- Benefits: Enjoy competitive salary, progression opportunities, team events, and a chill office space.
- Other info: Dynamic role with potential for career growth and teamwork.
- Why this job: Make a real difference by helping clients get back on the road after accidents.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 28000 - 30000 £ per year.
Mpeople Recruitment have a fantastic new opportunity for an enthusiastic Fleet Administrator / Hire Coordinator to join a thriving business based in Rochdale. Our client is a well-established organisation with a great reputation nationally within the traffic accident management sector.
Location: Rochdale (OL16)
Salary: £28,000 - £30,000
Hours: 8.30am – 5.30pm Monday to Friday. Overtime on Saturday mornings 9am until 12, paid as overtime (Saturdays would be on a rota basis so would be one in three or one in two).
Benefits: Opportunity for progression, regular team building events and team nights out, parking & a modern chill out area within the office for people to utilise on their breaks.
Working alongside the Transport Manager and the Hire Supervisor you will be tasked with providing an efficient solution to the clients' hire vehicle needs and requirements. Our client works to support customers following non-fault road traffic accidents, and so have depots across the country that stock a range of hire vehicles to service customers’ needs.
Duties:
- Source and provide an adequate hire vehicle as per the clients' location and specific needs/requirements.
- Verifying customer information via telephone and email.
- Processing rental paperwork and damage check sheets.
- Assisting in efficient and effective routing of the drivers.
- Explaining rental terms and conditions, and providing general customer service and support.
- Arranging repairs or maintenance work for fleet vehicles to maximise customer satisfaction.
- Coordinate and oversee production activities to ensure timely completion of projects.
- Analyse production data and identify areas for improvement.
- Perform data entry and maintain accurate records of production activities.
- Answer phone calls and emails from clients and provide excellent customer service.
- Assist with upselling products or services to clients.
- Communicating effectively with numerous stakeholders, including clients, drivers and other team members.
Required Qualifications:
- Have excellent customer service and communication skills – written and verbal.
- Organised, methodical and able to maintain levels of accuracy within a fast-paced environment.
- Good firefighting / problem solving skills.
- Ability to work under pressure.
- Working experience within the car rental industry and applicable laws and regulations would be desirable but is not essential.
Vehicle Hire / Fleet Administrator in Rochdale employer: Mpeople Recruitment
Mpeople Recruitment is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Walkden. With benefits such as 23 days of annual leave, on-site parking, and clear pathways for career advancement, the company is dedicated to nurturing talent and ensuring job satisfaction for its team members.
