At a Glance
- Tasks: Manage service bookings and ensure customers are informed throughout the repair process.
- Company: Join a busy car dealership team in Oldham with a focus on customer satisfaction.
- Benefits: Competitive salary with bonuses, plus opportunities for career growth.
- Other info: Dynamic work environment with a supportive team and a chance to shine.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: 2+ years in a car dealership, excellent communication, and strong organisational skills.
The predicted salary is between 27800 - 30000 £ per year.
Service Advisor
Job Type
Full-time
Salary
£28,500
Bonus available and OTE to
Hours
8-6 Mon-Fri and 1 in 4 Saturdays
Location
Oldham, In Person
Experience of working in a car dealership is essential.
Mpeople Recruitment are looking for an experienced and customer-focused Service Advisor to join our client’s busy team based in Oldham.
As the first point of contact for customers, you will play a key role in delivering an excellent customer experience by managing service bookings, coordinating repair work, and keeping customers informed throughout the process.
Key Responsibilities
- Book and schedule service and repair appointments.
- Prepare accurate estimates and invoices for completed work.
- Keep customers updated on the progress of their vehicle, including completion times and any unexpected delays.
- Respond promptly and professionally to customer enquiries.
- Liaise with technicians to ensure work is completed efficiently and communicate any additional work required.
- Contact customers to explain recommended repairs and obtain approval before work is carried out.
- Identify opportunities to promote additional products and services where appropriate.
- Ensure all paperwork and administrative tasks are completed accurately.
- Contribute to a positive customer experience while supporting the overall performance of the service department.
Qualifications
- A minimum of
2 years' experience working in a car dealership is essential.
- Excellent communication and customer service skills.
- The ability to build rapport and manage customer expectations professionally.
- Strong organisational skills with the ability to prioritise a busy workload.
- A proactive approach and the ability to work effectively within a team.
- Good attention to detail and administration skills.
- Previous experience of using Kerridge is advantageous.
- A full clean UK driving licence.
- #J-18808-Ljbffr
We think you need these skills to ace Service Advisor in Oldham
Communication Skills
Attention to Detail
Problem-Solving Skills
Adaptability
Teamwork
Time Management
Customer Service
