At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure hotel security during night shifts.
- Company: Reputable hotel in Oldham with a supportive, family-feel environment.
- Benefits: Competitive salary, training provided, free parking, and beautiful countryside workplace.
- Other info: Multilingual abilities are a plus; enjoy a friendly atmosphere while working overnight.
- Why this job: Join a dynamic team and make a difference in guest experiences at night.
- Qualifications: Excellent communication skills; hospitality experience preferred but not essential.
The predicted salary is between 27240 - 27240 £ per year.
Mpeople Recruitment are recruiting for a Night Porter to join a reputable hotel based in Oldham.
Location: Oldham
Salary: £27,240
Hours: Must be available Tuesday – Sunday evenings and overnight 4 on – 4 off 10pm – 6am
Overview: Our client is seeking a dedicated Hotel Night Porter to join their team in Oldham. This role is vital in ensuring the smooth operation of our hotel during the night shift, providing exceptional guest services and maintaining a safe, welcoming environment. The ideal candidate will possess excellent communication skills, a friendly demeanour, and previous experience within the hospitality industry. Multilingual abilities are highly desirable to assist our diverse guest base. This position offers an opportunity to work within a dynamic team committed to delivering outstanding hospitality experiences.
Responsibilities:
- Welcome and assist guests arriving during the night shift, ensuring a warm and professional first impression.
- Locking up the hotel and opening the hotel.
- Manage guest check-ins and check-outs efficiently while adhering to hotel procedures.
- Respond promptly to guest enquiries via phone or in person, providing accurate information and assistance.
- Maintain security protocols by monitoring hotel premises and reporting any suspicious activity.
- Handle guest requests such as wake-up calls, room service orders, or additional amenities with courtesy and efficiency.
- Ensure the cleanliness and organisation of the reception area throughout the shift.
- Collaborate with housekeeping and maintenance teams to address any issues promptly.
- Setting up function rooms for next day meetings and events.
- Document incidents or irregularities during the night shift accurately for reporting purposes.
- Answering the phone throughout the shift.
- Complete laundry and ironing to a high standard.
- Set up meeting rooms and event spaces for the following day.
Skills:
- Multilingual or bilingual abilities are highly advantageous for effective communication with international guests.
- Excellent phone etiquette and interpersonal skills to provide exceptional guest service.
- Previous experience within a hotel or hospitality environment is preferred but not essential; training will be provided for suitable candidates.
- Strong organisational skills with an eye for detail in managing guest requests and security procedures.
- Ability to remain calm under pressure during busy periods or emergencies.
- Friendly, approachable demeanour with a professional attitude towards guest interactions.
- Knowledge of hospitality standards and procedures will be considered an asset.
Requirements:
- Available to work Tuesday to Sunday evenings and overnight.
- DBS check.
- Hospitality experience helpful but not essential.
- Physically able to manage laundry and light housekeeping tasks.
What We Offer:
- Supportive, family-feel working environment.
- Training provided.
- Free parking.
- Beautiful countryside workplace.
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.
Night Porter employer: Mpeople Recruitment
Join a reputable hotel in Oldham as a Night Porter, where you'll be part of a supportive, family-feel working environment that values exceptional guest service. With opportunities for training and development, you will thrive in a dynamic team dedicated to creating outstanding hospitality experiences, all while enjoying the beautiful countryside location and free parking.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit local hotels and introduce yourself. A friendly chat with the management can make you stand out and show your enthusiasm for the Night Porter position.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest service and security protocols. We recommend role-playing with a friend to boost your confidence and ensure you shine during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your character!
Tailor Your CV:Make sure to customise your CV for the Night Porter role. Highlight any relevant experience in hospitality, even if it’s not directly in hotels. We love seeing how your skills can fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get to know you better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. Don’t miss out!
How to prepare for a job interview at Mpeople Recruitment
✨Know the Hotel Inside Out
Before your interview, do a bit of research on the hotel. Familiarise yourself with its services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Night Porter, you'll be interacting with guests from various backgrounds. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face during your shift to demonstrate your problem-solving skills.
✨Highlight Your Multilingual Abilities
If you speak multiple languages, make sure to mention this during your interview. It’s a huge plus in hospitality, especially for a diverse guest base. Share examples of how you've used these skills in past roles to enhance guest experiences.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult guest or managing security concerns. Think of examples from your past experiences that showcase your ability to remain calm under pressure and provide excellent service.
