At a Glance
- Tasks: Support Key Account Managers by coordinating orders, stock, and promotions.
- Company: Join a dynamic team in Droylsden, Manchester with a focus on customer service.
- Benefits: Enjoy free parking, increasing annual leave, and discounts at 800+ stores.
- Other info: Great opportunity for career growth and building valuable relationships.
- Why this job: Be part of a fast-paced environment where your organisational skills shine.
- Qualifications: 1+ years in customer service or sales support; strong communication and multitasking skills.
The predicted salary is between 27000 - 28500 £ per year.
Mpeople Recruitment are recruiting for a Key Account Coordinator to join our client based in Droylsden, Manchester (M43).
Salary: £27,000 - £28,500 per annum, depending on experience
Hours: Monday to Friday, 8am - 5pm, with a 3pm finish every other Friday
Location: Droylsden, Manchester (M43)
Benefits: Free on-site parking, increasing annual leave entitlement, staff discount and employee savings scheme with discounts/cashback at 800+ stores
As a Key Account Coordinator, you will support the National Key Account Managers by providing excellent customer service and coordinating orders, stock, promotions and new product launches. This is a fast-paced role suited to someone who is highly organised, able to multitask and confident building relationships with customers and internal teams.
Key Responsibilities:
- Coordinate promotional campaigns, including stock allocation, orders and promotional payments.
- Monitor stock levels, customer orders and forecasts, highlighting any issues.
- Coordinate new product and range launches, including PIM data, product set-up forms and customer web information.
- Monitor launch critical paths and communicate any delays to relevant stakeholders.
- Coordinate product samples and customer sign-off.
- Liaise with customers, National Account Managers, Procurement, Accounts and Despatch teams.
- Provide general sales support and account coordination to help achieve business targets.
Requirements:
- Minimum 1 year's experience in an office-based Customer Service, Sales Support, Sales Administration or Account Coordination role.
- Excellent customer service and communication skills.
- Strong organisational and multitasking abilities.
- Good relationship-building skills.
- Computer literate, with experience using Microsoft Word, Excel and PowerPoint.
- Full UK driving licence.
Key Account Coordinator in Manchester employer: Mpeople Recruitment
Mpeople Recruitment is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Walkden. With benefits such as 23 days of annual leave, on-site parking, and clear pathways for career advancement, the company is dedicated to nurturing talent and ensuring job satisfaction for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mpeople Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mpeople Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mpeople Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Mpeople Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mpeople Recruitment!
How to prepare for a job interview at Mpeople Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
