At a Glance
- Tasks: Deliver top-notch customer service while coordinating logistics and administrative support.
- Company: Market-leading business in Huddersfield with a supportive team environment.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Fast-paced role with plenty of opportunities to learn and develop your skills.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or logistics, strong communication skills, and attention to detail.
The predicted salary is between 25500 - 25500 £ per year.
- Customer Service & Logistics Admin
- Huddersfield
- Circa £25,500 per annum
Our client, a market-leading business within the Huddersfield area, is looking to recruit a proactive and organised Customer Services and Logistics Administrator to join their existing established team.
This role is responsible for delivering excellent customer service while coordinating the efficient movement of goods and ensuring smooth day-to-day operational processes.
The successful candidate will act as the key link between customers, suppliers, warehouse operations, and internal departments to ensure orders are processed accurately and delivered on time.
In addition to customer service and logistics responsibilities, the role includes a range of administrative and operational support duties that contribute to the overall success of the business.
- Key Customer Service Responsibilities
- Act as the primary point of contact for customer enquiries via telephone, email, and online channels.
- Deliver a professional, friendly, and responsive customer experience, building strong relationships with customers.
- Process customer orders accurately and efficiently, ensuring all information is entered correctly.
- Provide customers with timely updates on orders, product availability, lead times, and deliveries.
- Resolve customer queries, complaints, and issues promptly, escalating where appropriate.
- Liaise with internal departments to ensure customer requirements are met and expectations are managed.
- Process returns, credits, and replacement orders in line with company procedures.
- Identify opportunities to improve customer experience and contribute to service improvements.
- Support the sales team by providing administrative assistance where required.
- Key Logistics Support Responsibilities
- Support the coordination of customer deliveries by liaising with suppliers, warehouse staff, and transport providers.
- Monitor delivery schedules and communicate any delays or changes to customers and internal teams.
- Assist with arranging collections, dispatches, and return shipments.
- Prepare delivery documentation and maintain accurate logistics records.
- Work closely with the operations team to help ensure orders are fulfilled accurately and on time.
- Assist in resolving delivery-related queries and escalating issues where necessary.
- Provide administrative support for logistics processes and help maintain efficient workflows.
- Key Admin & Operational Support Responsibilities
- Act as a key point of contact for a variety of operational tasks outside the standard remit of the role.
- Maintain accurate records, filing systems, and operational documentation.
- Produce routine reports relating to customer service and order management.
- Support purchase order processing and supplier communications where required.
- Assist with invoicing, credit notes, returns, and general administrative tasks.
- Contribute to the review and improvement of customer service and operational processes.
- Provide support to colleagues across customer service, sales, and operations during busy periods.
- Undertake any other duties reasonably requested by management.
SKILLS AND EXPERIENCE
Essential
- Previous experience in customer service, logistics, supply chain, or operations coordination.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- High level of attention to detail and accuracy.
- Ability to manage multiple priorities.
- Experience with Sage is required.
- Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
- Strong problem-solving and decision-making skills.
- Personal Attributes
- Customer-focused with a positive and professional attitude.
- Reliable, flexible, and adaptable.
- Self-motivated with the ability to work independently and as part of a team.
- Strong attention to detail.
- Calm under pressure with excellent organisational skills.
- A proactive approach to identifying and solving problems.
- Committed to delivering high standards of service and operational excellence.
- INDYO
- #J-18808-Ljbffr
Customer Service Administrator in Huddersfield employer: Mpeople Recruitment
Mpeople Recruitment is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Walkden. With benefits such as 23 days of annual leave, on-site parking, and clear pathways for career advancement, the company is dedicated to nurturing talent and ensuring job satisfaction for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mpeople Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mpeople Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mpeople Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Mpeople Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mpeople Recruitment!
How to prepare for a job interview at Mpeople Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
