At a Glance
- Tasks: Handle customer enquiries and resolve issues in a fast-paced environment.
- Company: Join a busy team at Mpeople Recruitment in Burnley.
- Benefits: Competitive pay, hybrid working after training, and a supportive team.
- Other info: Opportunity for professional growth in a dynamic work environment.
- Why this job: Make a difference by providing top-notch customer service and support.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 14.27 - 14.27 £ per hour.
Mpeople Recruitment are seeking a Customer Support Advisor to join a busy team in Burnley. This role involves handling customer enquiries, resolving issues, and providing a high level of service in a fast-paced environment.
Key Duties:
- Answer inbound calls and handle customer enquiries
- Resolve issues and provide clear advice
- Process payments and update customer records
- Monitor account alerts and contact customers as needed
- Support basic troubleshooting and problem-solving
- Maintain accurate system updates and documentation
Skills Experience:
- Previous customer service or contact centre experience
- Strong communication and IT skills
- Good attention to detail and organisation
- Ability to work under pressure and meet targets
- Professional and customer-focused approach
Hybrid working available after training (3 days in office). DBS required. If you do not hear within 5 days, please assume your application was unsuccessful.
We think you need these skills to ace Customer Support Advisor
Communication Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Teamwork
Customer Service
Customer Service Skills
