At a Glance
- Tasks: Provide urgent support to customers in critical situations via inbound calls.
- Company: Friendly contact centre dedicated to compassionate customer service.
- Benefits: Competitive pay, flexible shifts, and potential for permanent position.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real difference by helping people during their most challenging moments.
- Qualifications: Strong communication skills and ability to remain calm under pressure.
The predicted salary is between 13.99 - 13.99 £ per hour.
Customer Services - nights Rawtenstall Various shifts all 4 on 4 off - 5PM until Midnight, 18.30pm- 06.00am and 19.30PM-07.00am DBS required £13.19 - £13.99 per hour depending on shift Temporary with a view to permanent About the Role We’re currently recruiting a Evening Customer Service Advisor to support one of our clients based in Rawtenstall .
This role is based on a small, friendly contact centre and involves taking inbound calls from customers who require immediate support—often in urgent or potentially life-threatening situations.
Our client provides critical assistance to a wide range of individuals, many of whom rely on swift and compassionate responses during times of crisis.
What You’ll Be Doing As a Night Customer Service Advisor, you’ll be the first point of contact, answering calls promptly—ideally within three rings.
Using a structured script, you’ll assess the urgency of each situation and provide calm, clear guidance to the caller.
You could be responding to situations such as: A triggered fire alarm requiring you to contact emergency services A caller who has experienced a fall and activated an emergency device Each call will vary, but your role ...
Customer Services employer: Mpeople Recruitment
Mpeople Recruitment is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Walkden. With benefits such as 23 days of annual leave, on-site parking, and clear pathways for career advancement, the company is dedicated to nurturing talent and ensuring job satisfaction for its team members.
