At a Glance
- Tasks: Handle customer calls, resolve issues, and provide expert advice.
- Company: Join a dynamic team in Burnley with a focus on customer service.
- Benefits: Earn £12.71 per hour, rising to £14.02, plus 28 days paid leave.
- Other info: Enjoy hybrid working after training and excellent career growth opportunities.
- Why this job: Make a difference by helping customers and solving their problems.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 29000 € per year.
Location: Burnley
Job Type: Temporary 6-12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
DBS and Financial Fit checks required
Duties:
- Receiving inbound calls regarding technical enquiries
- Manage the timely resolution of customer concerns
- Providing advice and guidance
- Taking payments over the phone
- Updating customer details on the internal bespoke system
- Contacting customers regarding alerts on their account
- Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
- Produce and despatch personalised customer communications being fully compliant to GDPR
- Security checks over the phone with customers
- Manage customer and colleague expectations through good quality communication
- Closing down alerts on the system
- Providing information for reports to team leaders / managers
- Other duties as outlined by line manager
Key Skills:
- Previous experience of working in a service delivery environment is essential
- Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude and professional
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
- Working to targets
Customer Service/Contact Centre Advisor employer: Mpeople Recruitment
As a Customer Service/Contact Centre Advisor in Burnley, you will join a dynamic team that values employee well-being and professional growth. With a competitive pay rate starting at £12.71 per hour, increasing to £14.02, and generous benefits including up to 36 days of paid annual leave, our supportive work culture fosters collaboration and development. Enjoy the flexibility of hybrid working after demonstrating your skills, all while contributing to a company that prioritises customer satisfaction and employee engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Contact Centre Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle the role's challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service/Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service/Contact Centre Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We appreciate attention to detail, so double-check for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Mpeople Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for a Customer Service/Contact Centre Advisor. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Common Scenarios
Since this role involves handling customer enquiries and resolving issues, it’s a good idea to prepare for situational questions. Think of examples from your past experiences where you successfully managed customer concerns or defused difficult situations. Practising these scenarios will boost your confidence.
✨Show Off Your Tech Skills
Given that the job requires extensive use of digital applications, be ready to discuss your proficiency with tools like Microsoft Office and any database systems you've used. If you have specific examples of how you’ve used technology to improve service delivery, share those during the interview.
✨Communicate Clearly and Positively
As a Customer Service Advisor, communication is key. During the interview, focus on being clear and concise in your responses. Use positive language and demonstrate your ability to manage expectations and communicate effectively, as this will reflect your suitability for the role.
