At a Glance
- Tasks: Handle customer queries, resolve issues, and provide top-notch service in a fast-paced environment.
- Company: Join a supportive team at Mpeople Recruitment in Burnley.
- Benefits: Enjoy competitive pay, generous leave, and hybrid working options after training.
- Other info: Opportunity for career growth in a dynamic and friendly workplace.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong customer service skills and ability to thrive under pressure.
The predicted salary is between 12.71 - 12.71 £ per hour.
Burnley Temporary 6–12 month contract (subject to review) £12.71 per hour rising to £14.27 per hour
Working Hours: Monday to Friday, 37.5 hours per week (between 8:30am – 5:30pm)
Benefits:
- Generous annual leave (28 days rising to 36 days after 12 weeks)
- Hybrid working available (3 days in office) once fully trained and approved
- Excellent overall benefits package
Please note: A DBS check is required for this role.
Mpeople Recruitment are currently recruiting for a Customer Contact Specialist to join a busy and supportive team based in Burnley. This is a fantastic opportunity for someone with strong customer service experience who thrives in a fast-paced, service-led environment.
Key Responsibilities:
- Handle incoming calls relating to technical queries and account issues
- Resolve customer concerns quickly and effectively
- Provide clear advice and guidance to customers
- Process payments securely over the phone
- Update and maintain accurate customer records on internal systems
- Proactively contact customers regarding account alerts
- Support troubleshooting and resolution of device-related issues
- Prepare and issue customer communications in line with GDPR requirements
- Carry out security checks during...
We think you need these skills to ace Customer Contact Specialist
Communication Skills
Professionalism
Time Management
Problem-Solving Skills
Attention to Detail
Property Maintenance
Multi-Trade Skills
