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- Tasks: Handle customer inquiries, resolve issues, and provide top-notch service over the phone.
- Company: Join a dynamic team in Burnley with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour, rising to £14.02, plus 28 days paid leave increasing to 36.
- Other info: Enjoy hybrid working after training and gain valuable experience in a supportive environment.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Experience in customer service and proficiency in digital applications required.
The predicted salary is between 25000 - 29000 £ per year.
Location: Burnley
Job Type: Temporary 6-12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
DBS and Financial Fit checks required
Duties:
- Receiving inbound calls regarding technical enquiries
- Manage the timely resolution of customer concerns
- Providing advice and guidance
- Taking payments over the phone
- Updating customer details on the internal bespoke system
- Contacting customers regarding alerts on their account
- Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
- Produce and despatch personalised customer communications being fully compliant to GDPR
- Security checks over the phone with customers
- Manage customer and colleague expectations through good quality communication
- Closing down alerts on the system
- Providing information for reports to team leaders / managers
- Other duties as outlined by line manager
Key Skills:
- Previous experience of working in a service delivery environment is essential
- Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude and professional
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
- Working to targets
Customer Service/Contact Centre Advisor in Burnley employer: Mpeople Recruitment
Contact Detail:
Mpeople Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Contact Centre Advisor in Burnley
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle customer concerns effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service/Contact Centre Advisor in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service/Contact Centre Advisor role. Highlight your previous experience in service delivery and any relevant skills, like your ability to communicate effectively and manage customer expectations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with digital applications and how you can handle pressure while maintaining a professional attitude.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent written skills. Keep it clear, concise, and free of errors to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mpeople Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and skills required for a Customer Service/Contact Centre Advisor. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Common Scenarios
Since this role involves handling customer enquiries and resolving issues, prepare for situational questions. Think of examples from your past experiences where you successfully managed customer concerns or defused difficult situations. Practising these scenarios will boost your confidence during the interview.
✨Show Off Your Tech Skills
Given the emphasis on digital applications in the job description, be ready to discuss your experience with database applications and Microsoft Office. You might even want to mention any specific tools you've used in previous roles that could be relevant, as this shows you’re tech-savvy and ready to hit the ground running.
✨Communicate Clearly and Confidently
As an advisor, communication is key. During the interview, focus on speaking clearly and confidently. Listen carefully to the interviewer’s questions and respond thoughtfully. This not only demonstrates your communication skills but also shows that you can manage expectations effectively, just like you would with customers.