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- Tasks: Join our team as a Weekend Customer Service Advisor, handling calls and scheduling repairs.
- Company: We're a supportive company in Rossendale, dedicated to providing excellent customer service.
- Benefits: Earn £12.27 per hour, enjoy free parking, and get 28 days holiday pro-rata.
- Why this job: Perfect for those seeking weekend work with training and career growth opportunities.
- Qualifications: Must have customer service experience, good communication skills, and 5 GCSEs including English & Maths.
- Other info: Immediate start available; must be willing to obtain a Standard DBS check.
Weekend Customer Service Advisor – Based in Rossendale | Standard DBS Required
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
On-site | Rossendale
£12.27 per hour
Saturday & Sunday | 8am–5pm or 9am–6pm
Immediate Start | Standard DBS Required
Are you based in Rossendale and looking for weekend work?
We’re currently recruiting Weekend Customer Service Advisors to join a busy, supportive team providing out-of-hours technical and repair support to customers.
If you\’re available immediately and have excellent customer service skills, this could be a great opportunity for you.
About the Role:
Due to increased demand, we’re looking for 3 team members who can handle incoming calls, prioritise emergency maintenance requests, and schedule appointments for field technicians. You’ll be working on-site in Rossendale as part of a fast-paced and rewarding operation.
Key Responsibilities:
* Answer inbound calls and respond to customer queries professionally
* Liaise with customers, prescribers, subcontractors, and operations teams
* Schedule and coordinate field-based repair appointments
* Handle urgent cases within tight service timeframes
* Log all interactions and update records accurately
* Action incoming emails and send documentation (e.g., health & safety, insurance)
What We’re Looking For:
* Previous experience in customer service (call centre or service-based role ideal)
* Confident communication skills, both written and verbal
* Organised, detail-oriented, and calm under pressure
* Good IT skills – Outlook, Excel, Word (training provided)
* Minimum 5 GCSEs (A–C) including English & Maths
* Must hold or be willing to obtain a Standard DBS check
* Friendly, approachable, and team-oriented
What’s in It for You?
* £12.27 per hour – 17 hours per weekend with 30-minute break
* Additional double time paid for bank holidays worked
* Free on-site parking
* 28 days holiday (pro-rata)
* Full training and ongoing support
* Career development opportunities in a growing company
If you\’re available to work weekends, live locally in the Rossendale area, and either hold or are happy to apply for a Standard DBS, we’d love to hear from you!
Call us or apply now to secure your interview
Weekend Customer Service Advisor employer: Mpeople Recruitment Yorkshire
Contact Detail:
Mpeople Recruitment Yorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what we do at StudySmarter and how our customer service team operates will help you tailor your responses during the interview.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or urgent requests, as these are likely to come up in the interview process.
✨Tip Number 3
Showcase your availability and flexibility. Since this role requires weekend work, emphasise your commitment to working Saturdays and Sundays, and be clear about your immediate availability.
✨Tip Number 4
Prepare questions to ask us during the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations.
We think you need these skills to ace Weekend Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centre or service-based roles. Emphasise skills like communication, organisation, and IT proficiency.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention your availability for weekends and your willingness to obtain a Standard DBS check.
Highlight Key Skills: In your application, specifically mention your ability to handle urgent cases, coordinate appointments, and log interactions accurately. These are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles you've had in customer service, especially in call centres or service-based positions. Be ready to share specific examples of how you handled customer queries and resolved issues.
✨Demonstrate Your Communication Skills
Since the role requires confident communication, practice articulating your thoughts clearly. Prepare to discuss how you would communicate with customers and team members effectively, both verbally and in writing.
✨Emphasise Your Organisational Skills
The job involves scheduling appointments and handling urgent cases, so be prepared to discuss how you stay organised and manage your time under pressure. Share any tools or methods you use to keep track of tasks.
✨Familiarise Yourself with IT Tools
Although training will be provided, having a basic understanding of Outlook, Excel, and Word will give you an edge. Mention any experience you have with these tools and express your willingness to learn quickly.
