At a Glance
- Tasks: Manage service bookings and ensure customers are informed throughout the repair process.
- Company: Join a busy car dealership team in Oldham with a focus on customer satisfaction.
- Benefits: Competitive salary with bonus potential and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team and a chance to shine.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: 2 years' experience in a car dealership and excellent communication skills required.
- Service
- Advisor
- Job
- Type: Full-time
Location: Oldham, In Person **Experience of working in a car dealership is essential** Mpeople Recruitment are looking for an experienced and customer-focused Service Advisor to join our clients busy team based in Oldham.
As the first point of contact for customers, you will play a key role in delivering an excellent customer experience by managing service bookings, coordinating repair work, and keeping customers informed throughout the process.
Key Responsibilities
- Book and schedule service and repair appointments.
- Prepare accurate estimates and invoices for completed work.
- Keep customers updated on the progress of their vehicle, including completion times and any unexpected delays.
- Respond promptly and professionally to customer enquiries.
- Liaise with technicians to ensure work is completed efficiently and communicate any additional work required.
- Contact customers to explain recommended repairs and obtain approval before work is carried out.
- Identify opportunities to promote additional products and services where appropriate.
- Ensure all paperwork and administrative tasks are completed accurately.
- Contribute to a positive customer experience while supporting the overall performance of the service department. The successful candidate will have:
- A minimum of 2 years' experience working in a car dealership is essential.
- Excellent communication and customer service skills.
- The ability to build rapport and manage customer expectations professionally.
- Strong organisational skills with the ability to prioritise a busy workload.
- A proactive approach and the ability to work effectively within a team.
- Good attention to detail and administration skills.
- Previous experience of using Kerridge is advantageous.
- A full clean UK driving licence.
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis.
Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful.
Mpeople wishes you all the best in your job search
Service Advisor employer: Mpeople Recruitment Yorkshire
Join a dynamic team in Oldham as a Service Advisor, where your expertise in the automotive industry will be valued and rewarded. With a competitive salary and bonus structure, we foster a supportive work culture that prioritises employee growth and development, ensuring you have the tools to excel in your role. Experience a fulfilling career with opportunities to enhance your skills while delivering exceptional customer service in a fast-paced environment.
Contact Details:
Mpeople Recruitment Yorkshire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mpeople Recruitment Yorkshire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mpeople Recruitment Yorkshire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mpeople Recruitment Yorkshire:Your cover letter is your chance to shine! Tell us why you want to work at Mpeople Recruitment Yorkshire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mpeople Recruitment Yorkshire!
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
