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- Tasks: Provide empathetic support to clients through incoming calls during evening shifts.
- Company: Join a dynamic team at Mpeople, a leading recruitment business.
- Benefits: Flexible rota, potential for permanent position, and valuable experience.
- Why this job: Make a real difference by helping clients in need while developing your customer service skills.
- Qualifications: Previous customer service experience and a calm, patient approach under pressure.
- Other info: Temporary ongoing role with a supportive team environment.
The predicted salary is between 13000 - 16000 £ per year.
Customer Service Advisor – Evening Shift
Start Date: Thursday 31st July
Shift: 5:00 PM – 12:00 Midnight
Rota: 4 on 4 off
Temporary ongoing with a potential of permanent
Do you have previous Customer Service experience? Do you have a current DBS? Are you willing to apply for one?
Mpeople are actively recruiting for strong empathetic Customer Service Advisors to join a vital support team handling incoming calls from clients who need immediate help or assistance.
What you’ll need:
- An excellent telephone manner
- Empathy, patience, and the ability to remain calm under pressure
- Strong attention to detail
- Confidence working in a fast-paced environment
- Be flexible and adaptable
- Be timely and ensure you are thorough with each call
If you would like any further information, please forward your CV for consideration.
Mpeople are a recruitment business acting on behalf of our clients. If you do not receive a response within 5 days, please presume you have been unsuccessful on this occasion.
Evening Customer Services Advisor in Rawtenstall employer: Mpeople Recruitment Yorkshire
Contact Detail:
Mpeople Recruitment Yorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Services Advisor in Rawtenstall
✨Tip Number 1
Make sure you research the company and understand their values. When you know what they stand for, you can tailor your approach during interviews to show how you fit right in with their team.
✨Tip Number 2
Practice your telephone skills! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you get comfortable with responding to different types of customer queries.
✨Tip Number 3
Be ready to share specific examples from your past experiences that highlight your empathy and patience. Think of situations where you’ve successfully helped someone in need – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you, and applying directly can give you a better chance of landing that interview.
We think you need these skills to ace Evening Customer Services Advisor in Rawtenstall
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled calls and provided support in the past, so don’t hold back on those examples!
Keep It Professional Yet Friendly: Your written application should reflect the excellent telephone manner we’re looking for. Use a friendly tone while keeping it professional – we want to get a sense of your personality!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, as this shows us you’re thorough and take pride in your work. A clean application speaks volumes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to handling calls, especially in high-pressure situations. Think of specific examples where you demonstrated empathy and patience.
✨Practice Your Telephone Manner
Since this role requires an excellent telephone manner, practice speaking clearly and confidently. You could even record yourself or do mock calls with a friend to get comfortable. Remember, your tone can convey a lot, so keep it friendly and professional!
✨Show Your Adaptability
The job description highlights the need for flexibility and adaptability. Prepare to discuss times when you had to adjust quickly to changes or unexpected challenges. This will show that you can thrive in a fast-paced environment, which is crucial for this role.
✨Be Detail-Oriented
Attention to detail is key in customer service. During the interview, mention how you ensure thoroughness in your work, whether it's taking notes during calls or following up on client requests. This will demonstrate your commitment to providing excellent service.