At a Glance
- Tasks: Provide compassionate support to customers in urgent situations over the phone.
- Company: Join a friendly contact centre dedicated to making a difference.
- Benefits: Earn £12.77 per hour with flexible 4 on 4 off shifts.
- Other info: Perfect for those who thrive under pressure and want to help others.
- Why this job: Make a real impact by helping those in crisis during night shifts.
- Qualifications: Empathy, excellent communication skills, and basic computer literacy required.
Rawtenstall 4 on 4 off - 12.30 - 8PM DBS required £12.77 per hour
About the Role
We’re currently recruiting an Evening Customer Service Advisor to support one of our clients based in Rawtenstall. This role is based on a small, friendly contact centre and involves taking inbound calls from customers who require immediate support—often in urgent or potentially life-threatening situations. Our client provides critical assistance to a wide range of individuals, many of whom rely on swift and compassionate responses during times of crisis.
What You’ll Be Doing
As a Night Customer Service Advisor, you’ll be the first point of contact, answering calls promptly—ideally within three rings. Using a structured script, you’ll assess the urgency of each situation and provide calm, clear guidance to the caller. You could be responding to situations such as:
- A triggered fire alarm requiring you to contact emergency services
- A caller who has experienced a fall and activated an emergency device
Each call will vary, but your role remains the same: to listen, assess, and take appropriate action with empathy and professionalism.
Key responsibilities include:
- Handle sensitive and emotionally charged calls from elderly or vulnerable individuals
- Remain calm and composed under pressure
- Use the client’s Technology Enabled Care (TEC) system to identify issues and provide outstanding service
- Tailor your communication style to each caller’s needs
- Collaborate with various internal stakeholders to support service delivery
- Accurately record details and actions taken during and after each call
What We’re Looking For
We’re seeking compassionate, reliable individuals who thrive in high-pressure situations and can communicate with clarity and empathy over the phone.
Essential Skills & Requirements:
- Calm and empathetic telephone manner
- Excellent communication and listening skills
- Basic computer literacy and accurate data entry
- Resilience and professionalism in urgent or emotional situations
- Ability to manage time and workload independently
- Comfortable working across multiple systems
- Standard DBS check required
If you would like any further details please forward your CV for consideration. Mpeople are a recruitment business acting on behalf of our clients. If you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.
Customer Services - nights in Rawtenstall employer: Mpeople Recruitment Yorkshire
Join our dedicated team in Rawtenstall as a Night Customer Service Advisor, where you will play a vital role in providing compassionate support to individuals in urgent situations. We pride ourselves on fostering a supportive work culture that values empathy and resilience, offering competitive pay and flexible shifts that allow for a healthy work-life balance. With opportunities for personal growth and development, you will be part of a small, friendly contact centre that makes a real difference in people's lives every day.
Contact Details:
Mpeople Recruitment Yorkshire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services - nights in Rawtenstall
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions, especially those related to handling high-pressure situations. We all know that being calm and composed is key in this role, so demonstrate that in your answers!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the team and the challenges they face.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for compassionate individuals like you.
We think you need these skills to ace Customer Services - nights in Rawtenstall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in high-pressure situations. We want to see how you've handled sensitive calls or emergencies before, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Night Customer Service Advisor role. Share specific examples of your empathy and communication skills that align with our needs.
Showcase Your Skills:In your application, emphasise your calm and empathetic telephone manner. We’re looking for individuals who can handle emotionally charged calls, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Services - nights role. Familiarise yourself with the responsibilities, especially handling sensitive calls and using the Technology Enabled Care system. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Empathy and Communication
Since this role involves dealing with vulnerable individuals, practice how you would communicate with empathy and clarity. You might want to role-play with a friend or family member, simulating urgent scenarios. This will help you feel more comfortable and prepared to handle real-life situations during the interview.
✨Stay Calm Under Pressure
The ability to remain calm is crucial for this job. Think of examples from your past experiences where you've successfully managed stressful situations. Be ready to share these stories during your interview to showcase your resilience and professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
