At a Glance
- Tasks: Manage e-commerce operations across Amazon, TikTok Shop, and Shopify while ensuring customer satisfaction.
- Company: Fast-growing premium food gifting business based in Leeds with ambitious expansion plans.
- Benefits: Competitive salary, annual bonus, hybrid working, flexible hours, and 28 days holiday.
- Other info: Perfect for problem solvers who thrive in fast-paced environments.
- Why this job: Join a dynamic team and make a real impact in the exciting world of e-commerce.
- Qualifications: Experience with Amazon Seller Central and TikTok Shop, plus strong communication skills.
An exciting opportunity has arisen to join a small but fast-growing premium food gifting business based in Leeds. With ambitious expansion plans across Amazon, TikTok Shop, Shopify, the US market and Europe, we're looking for an experienced E-Commerce Project & Operations Executive to take ownership of day-to-day marketplace operations and help drive continued growth.
Working closely with the Founder, you’ll ensure smooth operations across multiple sales channels, manage a network of freelance creatives, and play a key role in maintaining account health, customer satisfaction and operational excellence. This is a hands-on role ideal for someone who enjoys problem solving, thrives in a fast-paced e-commerce environment and takes pride in delivering exceptional results.
Key Responsibilities- Amazon UK (Primary Channel)
- Monitor account health and performance notifications daily.
- Create and manage FBA shipments.
- Draft appeals and Plans of Action where required.
- Manage Seller Central cases through to resolution.
- Handle feedback and review removal requests.
- TikTok Shop UK
- Manage daily TikTok Shop operations.
- Monitor and resolve account violations.
- Oversee order management and fulfilment issues.
- Administer affiliate programmes, including invitations, samples and commission management.
- Shopify & Multi-Channel Operations
- Update seasonal website banners and promotional content.
- Manage product bundles and order-related issues.
- Oversee Amazon Multi-Channel Fulfilment (MCF) integrations and investigate failed or delayed orders.
- Customer Service
- Respond to customer enquiries across all channels within agreed service levels.
- Ensure GDPR compliance at all times.
- Freelancer & Project Management
- Source and manage freelancers through platforms such as Fiverr and OnlineJobs.ph.
- Create clear project briefs and quality-check completed work.
- Maintain an approved roster of freelancers.
- Manage monthly freelance budgets.
- Hands-on experience using Amazon Seller Central UK.
- Experience managing TikTok Shop Seller Centre.
- Confident using AI tools to improve efficiency and solve business challenges.
- Experience managing, briefing and quality-checking freelancers.
- Excellent written English and communication skills.
- Highly organised, detail-oriented and able to work independently.
- Shopify administration experience.
- Knowledge of Amazon Multi-Channel Fulfilment (MCF).
- Experience within food, FMCG or retail sectors.
- Understanding of marketplace compliance and operational best practices.
- Salary of £28,000 - £34,000 depending on experience
- Annual performance bonus
- Hybrid working arrangement
- Flexible start and finish times
- 28 days holiday
- Company pension scheme
- Free parking
- Opportunity to make a real impact within a growing e-commerce business
If you’re an experienced e-commerce professional looking for a varied and rewarding role within a growing business, we’d love to hear from you. Please submit your CV for consideration.
Contact Details:
Mpeople Recruitment Yorkshire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Project Exec in Leeds
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Mpeople Recruitment Yorkshire are looking for when hiring for a E-commerce Project Exec.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Mpeople Recruitment Yorkshire for the E-commerce Project Exec, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Mpeople Recruitment Yorkshire as a E-commerce Project Exec, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Mpeople Recruitment Yorkshire’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce Project Exec.
We think you need these skills to ace E-commerce Project Exec in Leeds
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Mpeople Recruitment Yorkshire, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Mpeople Recruitment Yorkshire's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Mpeople Recruitment Yorkshire. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Mpeople Recruitment Yorkshire uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Mpeople Recruitment Yorkshire. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
