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- Tasks: Provide top-notch customer service and manage dedicated accounts with a friendly approach.
- Company: Join a dynamic team in a supportive environment focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, and excellent benefits package.
- Other info: Flexible working hours and opportunities for personal growth await you.
- Why this job: Make a real difference by building strong relationships and exceeding customer expectations.
- Qualifications: Experience in customer service and strong communication skills are essential.
Normanton
Monday to Friday 8.30am - 5.30pm
£28090 - £29K plus bonus and excellent benefits
Our client is actively recruiting for a Hire Controller, you will provide a consistent point of contact for a number of dedicated customer accounts. You will liaise with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer. You will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
- Passionate, driven and determined to deliver the highest level of customer service achievable
- Proven experience within a customer service role ideally within a similar industry
- Excellent written and verbal communication skills with a friendly telephone manner
- A natural ability to read people and their requirements, and respond positively and sensitively
- Excellent time management, administration and organisational skills
- Attention to detail
- IT literate, and comfortable hosting video calls
- Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue
- Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised
- Issue and follow up quotations in a timely manner
- Work conscientiously to gain a full understanding and knowledge of your customer base
- Manage and update the CRM system accurately and effectively
- Maximise all opportunities for growth and additional revenue
- Ensure that you seek to surpass customer expectations in everything you do
- Competent problem-solving skills with an ability to identify alternative solutions
- Self-motivated with an ability to work autonomously, take responsibility and report back on own performance
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
- Proactively seek new ways of ensuring the highest levels of customer service
- Build rapport and good relationships with customers, ensuring specific requirements are met
Teamwork:
- Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
- Demonstrate the Company Values in everything you do
Skills Required
- Passionate, driven and determined to deliver the highest level of customer service achievable
- Proven experience within a customer service role
- Excellent written and verbal communication skills with a friendly telephone manner
- A natural ability to read people and their requirements, and respond positively and sensitively
- IT literate, and comfortable hosting video calls
- A flexible approach, with a positive and confident outlook
If you would like any further details please forward your CV for consideration.
Hire Controller employer: Mpeople Recruitment Yorkshire
Contact Detail:
Mpeople Recruitment Yorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal skills, try role-playing with a friend or family member. This will help you feel more confident when discussing your experience and how it aligns with the job.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hire Controller role. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering top-notch customer service and how your background aligns with our needs. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We want to see your friendly tone come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially if you've worked in a similar industry. Be ready to share specific examples of how you've gone above and beyond for customers, as this will show your passion and drive.
✨Communication is Key
Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with your friendly telephone manner.
✨Show Off Your Problem-Solving Skills
Prepare to discuss times when you've faced challenges and how you resolved them. Think about alternative solutions you've identified in past roles, as this will demonstrate your ability to think on your feet and adapt to changing demands.
✨Get Familiar with CRM Systems
Since managing and updating the CRM system is part of the job, it’s a good idea to familiarise yourself with common CRM tools. If you have experience with any specific systems, be sure to mention that during the interview!