At a Glance
- Tasks: Handle customer enquiries and ensure positive outcomes while working in a supportive team.
- Company: Join a well-established business with a friendly atmosphere in Denton.
- Benefits: Enjoy 23 days annual leave, hybrid working, and regular social events.
- Other info: Great career growth opportunities and a company pension scheme.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication skills and experience with CRM systems are essential.
Mpeople recruitment have a fantastic opportunity available for an experienced Customer Service Administrator to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin.
- Location: Denton
- Salary: £12.71 per hr - £24,500
- Hours: Monday to Friday, 8am to 4pm. Hybrid working available once training is completed. 3 days office, 2 days working from home.
Duties as a Customer Service Administrator will include:
- Dealing with all customer enquiries to ensure positive customer outcomes are delivered ensuring all client enquiries are dealt with promptly, adhering to the required standards.
- Assess issues for escalation to Supervisor and Manager for resolution.
- To work as part of a team in creating and retaining strong client and supplier relationships.
- Ensure customer expectations are delivered.
- Work with Supervisor/Manager to identify processes to improve customer service delivery.
- To liaise with internal & external stakeholders to deliver customer and supplier requirements.
- Responsible for adhering to policies, procedures, and processes.
- Willingness to develop knowledge of the products, systems, business, and processes.
- Willingness to develop skills and knowledge via coaching, one to ones, training courses as required.
The successful candidate will possess the following skills:
- Strong communication and interpersonal skills.
- Excellent attention to detail with good Administrative skills.
- Experience working with internal CRM’s and SAP.
- Good level of Math’s and English skills.
Benefits:
- 23 days annual leave, increasing to 25 after 2 years’ service.
- Company pension scheme.
- Hybrid working arrangements after training is completed.
- Regular social events.
- Free parking.
Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients. Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.
Customer Service Administrator in Denton employer: Mpeople Recruitment Yorkshire
Mpeople Recruitment is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With a competitive salary, generous annual leave, and the flexibility of hybrid working arrangements, employees can enjoy a balanced work-life experience while contributing to a team dedicated to delivering exceptional customer service. Located in Denton, the company fosters strong relationships among colleagues through regular social events, making it a rewarding place to grow your career.
Contact Details:
Mpeople Recruitment Yorkshire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Denton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the skills mentioned in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Service Administrator gig. We’ve got all the latest opportunities listed, and applying directly can sometimes give you an edge over others!
We think you need these skills to ace Customer Service Administrator in Denton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience and skills, especially those related to communication and administration. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer enquiries or improved service delivery in the past. We love a good story!
Show Off Your Attention to Detail:As a Customer Service Administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the key duties mentioned in the job description, such as handling customer enquiries and liaising with stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you resolved issues or improved customer satisfaction. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Highlight Your Attention to Detail
Attention to detail is essential for a Customer Service Administrator. Be ready to discuss specific instances where your meticulousness made a difference, whether it was catching an error in a report or ensuring a customer's needs were met accurately. This will illustrate your capability to maintain high standards in your work.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or opportunities for professional development. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it can spark a great conversation!
