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- Tasks: Provide critical support to individuals in crisis through inbound calls.
- Company: Join a small, friendly contact centre in Rossendale making a real difference.
- Benefits: Earn ÂŁ12.67 per hour with holiday pay and fixed night shifts.
- Why this job: Be the calming voice for those in need and make a genuine impact.
- Qualifications: Experience in care or support roles, GCSEs in English & Maths required.
- Other info: Enjoy a fully paid 5-week training programme and opportunities for growth.
Night Customer Service Advisor 📍 Rossendale | 💷 £12.67 per hour | ⏰ 5pm – 11pm or 5pm – Midnight | 4 on, 4 off 🕊️ Make a real difference when it matters most Are you calm under pressure, a great listener, and motivated by helping others? We’re looking for caring and reliable individuals to join a small, friendly contact centre in Rossendale as Night Customer Service Advisors—providing critical support to people in moments of crisis. You’ll be the reassuring voice on the other end of the line for vulnerable individuals, including the elderly and those with health concerns, who need swift and compassionate help—sometimes in life-threatening situations. 💬 What You’ll Do Respond promptly to inbound calls, using a structured script to assess and triage each situation Support people experiencing falls, emergency alarms, or medical concerns Contact emergency services when needed and provide clear, calm instructions Use the TEC (Technology Enabled Care) system to monitor and action alerts Record accurate case notes and escalate when necessary Work collaboratively with internal teams to ensure seamless service 🧠What You’ll Need A calm, empathetic telephone manner—especially under pressure Strong communication and listening skills Basic IT skills and accurate data entry Resilience and professionalism during emotional or urgent situations Minimum 1 year’s experience in a public-facing, care, or support environment GCSEs in English & Maths (Grade C or above or equivalent) Cultural awareness and sensitivity Ability to work independently and manage time effectively A Standard DBS check (can be arranged) Ideal backgrounds include: NHS helplines, housing support, care services, Citizens Advice, mental health services, or TEC-based roles. 🌟 What’s On Offer £12.67 per hour + holiday pay Fixed night shifts: 5pm – 11pm or 5pm – midnight (4 on, 4 off) A fully paid 5-week structured training programme Supportive, close-knit team environment Purpose-driven work with real impact Opportunities for long-term growth and development Ready to be someone’s calm in the chaos? We’d love to hear from you. 📞 Call Adele on (phone number removed) 📧 Or email your CV to
Customer Service Advisor employer: Mpeople Recruitment Yorkshire
Contact Detail:
Mpeople Recruitment Yorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the common scenarios you might encounter as a Customer Service Advisor. Understanding situations like emergency calls or medical concerns will help you respond more effectively during the interview.
✨Tip Number 2
Practice your communication skills by role-playing different customer service scenarios with friends or family. This will help you become more comfortable and confident in handling calls under pressure.
✨Tip Number 3
Research the Technology Enabled Care (TEC) system mentioned in the job description. Having a basic understanding of how it works can give you an edge and show your proactive approach to learning.
✨Tip Number 4
Highlight any relevant experience you have in public-facing roles, especially in care or support environments. Be ready to share specific examples of how you've handled challenging situations with empathy and professionalism.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or care roles. Emphasise skills like empathy, communication, and resilience, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to remain calm under pressure. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Relevant Experience: In your application, mention any previous roles in public-facing environments, especially those related to health or support services. This will show that you understand the challenges of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Show Your Empathy
As a Customer Service Advisor, you'll be dealing with vulnerable individuals. Make sure to demonstrate your empathetic nature during the interview. Share examples of how you've helped others in stressful situations, highlighting your ability to remain calm and supportive.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can convey information effectively, especially in high-pressure scenarios.
✨Familiarise Yourself with TEC Systems
Since the role involves using Technology Enabled Care systems, it’s beneficial to have a basic understanding of such technologies. Research TEC systems and be prepared to discuss how you would use them to monitor alerts and assist callers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of past experiences where you had to triage situations or provide support in emergencies, and be ready to explain your thought process and actions.
