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- Tasks: Join our team as a Customer Service representative, helping the NHS and making a difference daily.
- Company: Work with a valued NHS partner in Rossendale, dedicated to community support and care.
- Benefits: Earn £12.27-£12.67 per hour, enjoy double pay on Bank Holidays, and flexible shifts.
- Why this job: Be part of a team that values you and offers varied, meaningful work every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Temporary to permanent roles available with structured shift patterns to fit your lifestyle.
Customer Service Opportunities – Support the NHS Location: Rossendale (on-site) Pay: £12.27 – £12.67 per hour | Double time on Bank Holidays Contract: Temporary to Permanent Are you passionate about helping others and making a real difference in your community? We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team. These are on-site roles, offering structured shift patterns to suit different schedules. In return, you’ll be part of a fantastic organisation that truly values its people and works around family commitments where possible. The Roles Emergency Call Handler Answering calls from members of the public Recording information accurately and efficiently Responding with the correct support and escalation Shifts available: 5:00pm – 12:00am or 5:00pm – 11:00pm (4 on / 4 off rolling rota) 12:30pm – 8:30pm (4 on / 4 off rolling rota) Equipment Line Support / Customer Service Advisor Speaking with prescribers and community care teams Identifying equipment issues and coordinating a fast response Arranging technicians to attend and resolve problems quickly Shifts available: 8:00am – 5:00pm 9:00am – 6:00pm 10:00am – 7:00pm (fixed hours) What’s in it for you? £12.27 – £12.67 per hour Double time on Bank Holidays Varied and interesting work – no two days are the same Temporary to permanent opportunities Be part of a team that makes a difference every single day Requirements Previous customer service experience (face-to-face or telephone-based) Strong communication and problem-solving skills Flexibility to work the shift patterns above Willingness to undergo a DBS check (certificate required) If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you. To apply, please send your CV to or call (phone number removed) for a confidential chat
Customer Service employer: Mpeople Recruitment Yorkshire
Contact Detail:
Mpeople Recruitment Yorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the NHS and its values. Understanding their mission and how they operate will help you demonstrate your passion for supporting the community during interviews.
✨Tip Number 2
Highlight your previous customer service experience in conversations. Be ready to share specific examples of how you've effectively handled customer queries or resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 3
Prepare for shift work by being flexible and showing your willingness to adapt. Mentioning your availability for various shifts can set you apart from other candidates who may have rigid schedules.
✨Tip Number 4
Research common scenarios that emergency call handlers might face. Being knowledgeable about potential challenges will allow you to discuss how you'd handle them effectively, demonstrating your readiness for the role.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Focus on roles where you demonstrated strong communication and problem-solving skills, as these are key for the Customer Service position.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for helping others and your desire to make a difference in the community. Mention specific examples from your past experiences that align with the responsibilities of the role.
Highlight Flexibility: Since the role requires flexibility with shift patterns, be sure to mention your availability and willingness to work the specified hours. This shows your commitment and adaptability to the employer.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mpeople Recruitment Yorkshire
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for supporting the NHS and helping the community during the interview. Share any relevant experiences where you made a difference in someone's life, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Since the role involves speaking with prescribers and community care teams, it's crucial to showcase your communication abilities. Practice clear and concise responses, and be prepared to discuss how you've effectively communicated in previous customer service roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of examples from your past experience where you successfully resolved issues, and be ready to explain your thought process and the steps you took.
✨Understand the Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be ready to discuss your availability and flexibility regarding these shifts, as it shows your commitment to fitting into the team's schedule.
