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- Tasks: Provide first-line support and manage IT issues for franchise businesses across the UK.
- Company: Reputable client in Rochdale with a focus on innovative software solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in the shipping industry.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunity for tech-savvy problem solvers looking to grow their careers.
The predicted salary is between 26000 - 27374 £ per year.
Mpeople Recruitment are seeking a reliable Helpdesk Support Executive on behalf of our reputable client based in Rochdale.
- Location: Rochdale (OL16)
- Salary: £26,000 rising to £27,374
- Hours: 9am – 5pm, Monday to Friday (35 hours per week)
Under the supervision of the Franchise Support Manager, you will be handling support calls and IT related emails from the network franchise businesses and managing all issues through to resolution. You will be liaising with the IT Helpdesk Support team, to ensure tickets are progressed to completion. In addition, you will also manage several franchisees within a dedicated region as directed by the Franchise Support Manager, supporting any issues they may have with the day-to-day running of their franchise.
Duties would include:
- Providing first line support to our franchise users across the United Kingdom for our tailor-built software solutions in the shipping industry.
- Managing (Account Management) a dedicated number of franchisees within a region (normally twenty-five franchisees).
- Management and handling of all operational and technical related phone calls and email tickets including full investigation, replication, identification of user training issues and IT bugs.
- Management and communication of issues clearly and concisely in order to pass on to our 2nd level helpdesk for developers to fix along with assessing and communicating priorities.
- Training on the use of our software solutions.
- Configuration of our software solutions. (Bespoke and third party).
- End user testing of releases and new features prior to final release to all users.
- Maintenance of issue logs and reporting.
- Active communication to individuals on the progress of issues and regular bulletins to the entire franchise network updating on the status of releases and issues.
- Finding a solution to a problem and implementing any changes necessary.
- Can do attitude, especially when under pressure.
- A team player, willing to help others when needed and go the extra mile.
- Communicating with colleagues and Franchisees.
The required traits, skills, and background:
- Previous customer service administration experience is essential.
- Previous helpdesk / IT experience would be advantageous, but is not essential.
- Strong communication skills (written and verbal).
- A competent systems user that is tech savvy.
- Someone who likes problem solving and can think outside of the box.
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.
Helpdesk Support in Rochdale employer: Mpeople Recruitment North West
Contact Detail:
Mpeople Recruitment North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support in Rochdale
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Helpdesk Support role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common Helpdesk Support questions your way. The more comfortable you are with your answers, the better you'll come across when it counts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to think outside the box and handle pressure.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen to join us. Plus, it shows you're serious about landing that Helpdesk Support gig!
We think you need these skills to ace Helpdesk Support in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and IT support. We want to see how your skills match the Helpdesk Support role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it concise, but make sure to mention your enthusiasm for helping others and your tech-savvy nature.
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and professional. We love a good story, so if you have examples of how you’ve helped customers or solved problems, include them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mpeople Recruitment North West
✨Know Your Stuff
Make sure you’re familiar with the software solutions mentioned in the job description. Brush up on any technical skills that might come up during the interview, and be ready to discuss how you've handled similar issues in the past.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining complex IT concepts in simple terms. You might even want to prepare a few examples of how you've effectively communicated with customers or team members in previous roles.
✨Problem-Solving Mindset
Be prepared to showcase your problem-solving abilities. Think of specific instances where you’ve tackled challenges head-on, especially in a customer service or helpdesk context. This will demonstrate your 'can do' attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you’ll be handling, or how success is measured in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.