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- Tasks: Provide top-notch support to franchisees and resolve IT issues with a can-do attitude.
- Company: Join a reputable company in Rochdale with a focus on customer service excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the go-to person for franchisees and make a real difference in their operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with a chance to develop your problem-solving skills.
The predicted salary is between 26000 - 27374 £ per year.
Mpeople Recruitment are seeking a reliable Customer Service Support Administrator on behalf of our reputable client based in Rochdale.
- Location: Rochdale (OL16)
- Salary: £26,000 rising to £27,374
- Hours: 9am – 5pm, Monday to Friday (35 hours per week)
Under the supervision of the Franchise Support Manager, you will be handling support calls and IT related emails from the network franchise businesses and managing all issues through to resolution. You will be liaising with the IT Helpdesk Support team, to ensure tickets are progressed to completion. In addition, you will also manage several franchisees within a dedicated region as directed by the Franchise Support Manager, supporting any issues they may have with the day to day running of their franchise.
Duties would include:
- Providing first line support to our franchise users across the United Kingdom for our tailor-built software solutions in the shipping industry.
- Managing (Account Management) a dedicated number of franchisees within a region (normally twenty-five franchisees).
- Management and handling of all operational and technical related phone calls and email tickets including full investigation, replication, identification of user training issues and IT bugs.
- Management and communication of issues clearly and concisely in order to pass on to our 2nd level helpdesk for developers to fix along with assessing and communicating priorities.
- Training on the use of our software solutions.
- Configuration of our software solutions. (Bespoke and third party).
- End user testing of releases and new features prior to final release to all users.
- Maintenance of issue logs and reporting.
- Active communication to individuals on the progress of issues and regular bulletins to the entire franchise network updating on the status of releases and issues.
- Finding a solution to a problem and implementing any changes necessary.
- Can do attitude, especially when under pressure.
- A team player, willing to help others when needed and go the extra mile.
- Communicating with colleagues and Franchisees.
The required traits, skills, and background:
- Previous customer service administration experience is essential.
- Previous helpdesk / IT experience would be advantageous, but is not essential.
- Strong communication skills (written and verbal).
- A competent systems user that is tech savvy.
- Someone who likes problem solving and can think outside of the box.
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.
Customer Service Administrator in Rochdale employer: Mpeople Recruitment North West
Contact Detail:
Mpeople Recruitment North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Rochdale
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills, especially your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Administrator in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique background to the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. We love seeing enthusiasm and a 'can-do' attitude, so let that personality of yours come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need to use in the role. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mpeople Recruitment North West
✨Know Your Stuff
Make sure you’re familiar with the software solutions mentioned in the job description. Brush up on any technical terms and be ready to discuss how you’ve handled similar issues in the past. This will show that you’re not just a good communicator, but also tech-savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer service challenges before. Think about specific situations where you identified a problem, came up with a solution, and implemented it successfully. This will demonstrate your ability to think outside the box.
✨Practice Clear Communication
Since the role involves liaising with franchisees and IT teams, practice explaining complex issues in simple terms. You might even want to do a mock interview with a friend to refine your communication style and ensure you can convey information clearly and concisely.
✨Emphasise Team Spirit
Be prepared to discuss how you work within a team. Share examples of times when you’ve gone the extra mile to help colleagues or franchisees. This will highlight your 'can-do' attitude and willingness to support others, which is crucial for this role.