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- Tasks: Manage customer accounts and ensure top-notch service in logistics.
- Company: Reputable manufacturing client based in Eccles, Manchester.
- Benefits: Salary up to £33,000, 22 days holiday, rising to 27.
- Other info: Dynamic role with opportunities for growth and teamwork.
- Why this job: Be the key contact for clients and enhance their experience.
- Qualifications: Experience in freight forwarding and strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
Mpeople Recruitment are seeking an experienced Logistics Coordinator on behalf of our reputable manufacturing client based in Eccles Manchester.
- Location: Eccles Manchester
- Hours: 9-5 Mon – Fri (1 hour for lunch) 100% office based
- Salary: up to £33,000 dependent on experience
- Holidays: 22 days per year – rising by 1 day per year up to 27 days per year
A key role within the Manchester Branch, working closely with the Customer Solutions Supervisor. The individual within this role is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently, and maintaining strong customer relationships.
Responsibilities would include:
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, teams meetings, and regular communication over the telephone.
The desired candidate would have the following experience, skills and attributes:
- Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritise tasks and manage time effectively.
- Have a customer-centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.
Logistics Coordinator in Eccles employer: Mpeople Recruitment North West
Contact Detail:
Mpeople Recruitment North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator in Eccles
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics processes and think about how your skills can help them improve service quality. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Logistics Coordinator in Eccles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Coordinator role. Highlight your experience in freight forwarding and customer relationship management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your understanding of service level agreements and how you’ve successfully managed customer accounts in the past.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mpeople Recruitment North West
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of freight forwarding, especially road freight. Be prepared to discuss specific scenarios where you've successfully managed logistics challenges or improved service quality. This will show that you understand the industry and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think of examples where you've resolved customer issues or maintained strong relationships. This will demonstrate your interpersonal skills and customer-centric mindset.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving abilities. Think about past experiences where you had to manage multiple priorities or resolve conflicts. Highlight how you approached these situations and what the outcomes were, showcasing your ability to think on your feet.
✨Demonstrate Team Spirit
This role requires collaboration with various departments, so be ready to discuss how you've worked effectively in a team environment. Share examples of how you've supported colleagues or contributed to team goals, emphasising your ability to work independently while also being a team player.