At a Glance
- Tasks: Assist customers with technical queries and resolve concerns efficiently.
- Company: Dynamic company in Burnley offering a supportive work environment.
- Benefits: Competitive pay, generous holiday allowance, and hybrid working options.
- Other info: Opportunity for career growth and flexible working once established.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Experience in customer service and strong digital skills required.
Job Role: Customer Service/Contact Centre Advisor based in Burnley
Job Type: Temporary 6/12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 4.30 PM or 9.00am to 5.00pm / 37.5 Hours. Half hour unpaid lunch break
Pay Rate: £12.21 per hour after 13 weeks increases to £14.02
Holidays start at 28 days including BH and after 13 weeks increase to 36 days including BH
Hybrid working 3 days per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
DBS and Financial checks will be completed as part of the offer
Duties:
- Receiving inbound calls regarding technical enquiries
- Manage the timely resolution of customer concerns
- Providing advice and guidance
- Taking payments over the phone
- Updating customer details on the internal bespoke system
- Contacting customers regarding alerts on their account
- Assist in the monitoring of device statuses and problem solving to resolve device malfunctions
- Produce and despatch personalised customer communications being fully compliant to GDPR
- Security checks over the phone with customers
- Manage customer and colleague expectations through good quality communication
- Closing down alerts on the system
- Providing information for reports to team leaders / managers
- Other duties as outlined by line manager
Key Skills:
- Previous experience of working in a service delivery environment is essential
- Extensive use of digital applications including (but not restricted to) database based applications and Microsoft Office
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude and professional
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
- Working to targets
Customer Service Advisor in Burnley employer: Mpeople Recruitment North West
As a Customer Service Advisor in Burnley, you will join a supportive and dynamic team that values employee growth and well-being. With a competitive pay rate that increases after 13 weeks, generous holiday entitlement, and the opportunity for hybrid working, we foster a positive work culture that prioritises work-life balance and professional development. Our commitment to excellence ensures that you will be equipped with the skills and support needed to thrive in your role while making a meaningful impact on our customers' experiences.
Contact Details:
Mpeople Recruitment North West Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Burnley
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at talking to people. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will help you stand out when you're chatting with potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your written communication skills. Keep it clear, concise, and professional – we’re looking for someone who can communicate effectively with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Mpeople Recruitment North West
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and skills required for a Customer Service Advisor. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practising clear and concise responses will demonstrate your ability to manage customer expectations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues or technical problems. Highlight your attention to detail and how you approach troubleshooting. This will show that you can handle the responsibilities of the role under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
