At a Glance
- Tasks: Own and resolve complex VoIP and network issues while supporting customers.
- Company: Join a forward-thinking global business focused on sustainable mobility and technology solutions.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Diversity-focused employer with community initiatives and a commitment to inclusion.
- Why this job: Be at the forefront of tech innovation and make a real impact in connectivity solutions.
- Qualifications: Experience in telecoms, strong networking skills, and VoIP troubleshooting expertise.
The predicted salary is between 40000 - 50000 £ per year.
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering.
We are hiring a Senior Network and Telephony Support Engineer in our Telecoms division to support our customers across a range of voice and connectivity solutions. You’ll take ownership of complex issues across VoIP and network environments, often working across multiple systems to diagnose and resolve faults.
What You’ll Be Doing
- Own and resolve complex escalations across VoIP platforms, SIP, routing, switching and connectivity
- Diagnose issues that span multiple systems, not just a single service
- Handle incidents where root cause is not immediately clear
- Work directly with carriers and third-party providers to drive resolution
- Resolve the majority of escalations independently, with 3rd line support where needed
- Provide clear documentation, including fault analysis and resolution steps
- Support and guide other engineers on more advanced issues
Qualifications Skills & Experience
- Experience operating at a strong or senior 2nd line level in a telecoms or MSP environment
- Solid understanding of networking fundamentals, VLANs routing switching
- Hands-on experience with VoIP, SIP and call flow troubleshooting
- Experience working with hosted telephony platforms, ideally including systems such as Avaya, Wildix or 3CX
- Ability to troubleshoot across systems, not just follow known fixes
- Confident communicating with customers, suppliers and internal teams
What Will Make You Stand Out
- Experience with hosted telephony platforms is beneficial, as example, Wildix, Zoom, Five9, Microsoft Teams, Webex, 3CX and Avaya.
- Strong knowledge of Avaya, Wildix or 3CX would be a distinct advantage.
Desirable Qualifications (not essential)
- Cisco CCNA (Routing & Switching or Collaboration)
- Microsoft Certifications
- CompTIA Network+ or other telecom-related qualifications
Additional Information
Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We are committed to ensuring an inclusive and accessible recruitment process for all candidates.
Senior Network & Telephony Support Engineer in Crewe employer: MPC Moving Picture Company
Experian is an excellent employer that fosters a collaborative and innovative work culture, particularly in the vibrant city of Nottingham. With a strong commitment to employee growth, we offer extensive training and development opportunities, ensuring our team members thrive in their careers while making a meaningful impact in compliance and regulatory guidance. Our hybrid working model promotes a healthy work-life balance, making Experian a rewarding place to build your future.
Contact Details:
MPC Moving Picture Company Recruitment Team
