MPB is seeking a Customer Excellence Manager to drive AI-enhanced customer experience across global markets. You will own the performance framework, track FCR, SLA, CSAT and commercial impact, and translate insights into frontline actions.
You will lead workforce planning, shape policies, and ensure the right people are in the right markets at the right time, partnering with Operations, Pricing, Finance and Legal.
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Global CX Excellence Manager (AI-Driven) employer: MPB
MPB is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Brighton. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles. Our focus on quality and customer satisfaction creates a rewarding environment where your contributions directly impact the success of our marketplace.
