Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support content creators with personalised customer service and resolve complex queries.
- Company: Join MPB, the leading platform for used photography and videography gear.
- Benefits: Enjoy 25 days leave, private healthcare, and a buzzing social calendar.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact by helping customers navigate their creative journeys.
- Qualifications: Experience in customer support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our team of Customer Experience Advisors are brand ambassadors for MPB, expertly supporting our community of content creators and visual storytellers at every stage of their journey. Technology is at the heart of what we do, but you’ll play a key role in managing the moments that matter the most – where human judgment makes the difference. Combining specialist knowledge, thoughtful personalized support, and a passion for positive customer outcomes, you will build trust, inspire confidence, and drive long‑term customer loyalty. The role is evolving beyond traditional transactional support. You will guide customers through complex buying, selling, and trading decisions, taking ownership of each interaction and working cross‑functionally to resolve issues with care and efficiency.
Our award‑winning team understands how great service drives customer retention, and you’ll have the opportunity to make a significant and valuable contribution to our business growth by cultivating relationships with new, repeat, and high‑value customers. Alongside this, you’ll help improve the systems behind the experience – working with AI tools and workflows to ensure every interaction is not only resolved effectively, but also contributes to a smarter, more scalable support operation.
What You Will Be Doing
- Deliver Exceptional Human Customer Support: Combine deep empathy and strong problem‑solving skills to fully understand customer needs and confidently deliver personalized resolutions. Handle complex, high‑impact queries across chat, email, phone, and social channels with care, tailoring language and branded tone of voice accordingly.
- Own Customer Outcomes: Take end-to-end ownership of customer issues, ensuring resolutions are not only fast but genuinely supportive and reassuring. Collaborate cross-functionally to positively resolve specific or complex customer issues.
- Work Alongside AI: Use AI tools and copilots to enhance speed, quality, and consistency. Take ownership where automation falls short, ensuring a seamless customer experience.
- Improve the System: Periodically review human and AI conversations to identify how customer experience and personal performance can be iteratively improved. Be part of our continuous operations optimization – calling out customer pain points and highlighting opportunities to improve tools and processes that make every interaction better for both you and the customer.
What We Are Looking For
- Demonstrated experience in customer support or a similar customer-facing role, especially in a scaling high‑growth business.
- Experience working with CRMs and customer engagement platforms (e.g. Intercom).
- Confident, approachable communicator who builds rapport with customers and responds with empathy across multiple contact channels.
- A naturally consultative and customer‑first mindset, confident in understanding customer needs and guiding them to the best outcome.
- Proven ability and passion for solving complexity, thinking critically, and navigating ambiguity with sound judgment.
- Comfortable handling sensitive or challenging situations with empathy, resilience, and professionalism.
- Confidence using technology and tools, with openness to working alongside AI‑assisted systems.
- Curious and proactive, with a drive to improve processes, systems, and customer outcomes.
- Highly organized, with strong attention to detail, ensuring every customer interaction is handled accurately and efficiently.
Nice to Have
- Experience with AI-supported customer service tools.
- Process improvement or content/knowledge base experience.
- Interest or knowledge in photography equipment.
- Additional languages.
Our Values
- Better, Connected – collaborate internally and share knowledge to improve customer outcomes.
- Empowering and Empowered – take ownership and act with accountability.
- Insight-driven – use data and feedback to drive decision‑making and influence behavior.
- Agents of Change – embrace technology and innovation to shape the future of support.
- Focused on Excellence – deliver quality and value in every interaction.
- Passionately Ambitious – continuously improve yourself, the team, and the experience.
About MPB
We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve. MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.
Benefits
- 25 days annual leave + bank holidays
- 1 wellbeing day off per year
- 5% employer contributory pension scheme
- Private healthcare
- Access to EAP with a range of employee discounts
- Buzzing social calendar
- Dog friendly workplace
- Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
- 2 volunteer days per year for charity which aligns with MPB values, and of your choosing
Customer Experience Advisor employer: MPB
Contact Detail:
MPB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research MPB's values, mission, and the customer experience they aim to provide. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to connect with customers across various channels. Role-play different scenarios with friends or family to build confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complex issues. Be ready to share these stories during interviews to demonstrate your ability to handle challenging situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the MPB family. Let's get you that job!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer support shine through! Share specific examples of how you've made a positive impact in previous roles, especially in high-growth environments. We want to see that you genuinely care about helping customers and creating memorable experiences.
Tailor Your Language: Make sure to use language that matches the job description. Highlight your experience with CRMs and customer engagement platforms, and don’t shy away from mentioning any tech-savvy skills you have. We love it when applicants speak our language!
Be Personable and Approachable: Your written application should reflect your personality! Use a friendly tone and be relatable. Remember, we’re looking for someone who can build rapport with customers, so let your communication style show that you’re approachable and empathetic.
Highlight Your Problem-Solving Skills: We value critical thinking and the ability to navigate complex situations. In your application, share instances where you've successfully resolved challenging customer issues. This will demonstrate your capability to take ownership and deliver exceptional outcomes, which is key for us at MPB.
How to prepare for a job interview at MPB
✨Know Your Stuff
Before the interview, make sure you understand MPB's mission and values. Familiarise yourself with their customer experience approach and think about how your past experiences align with their needs. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Empathy
As a Customer Experience Advisor, empathy is key. Prepare examples from your previous roles where you successfully handled complex customer queries or resolved issues with care. Highlight how you tailored your communication style to meet different customer needs, as this will show your ability to connect with customers on a personal level.
✨Be Tech-Savvy
Since the role involves working alongside AI tools, brush up on any relevant technology or CRM systems you've used before. Be ready to discuss how you've leveraged technology to enhance customer support in the past. This will show that you're comfortable with the tech side of things and can adapt to new tools quickly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about how MPB measures customer satisfaction or what challenges the team currently faces. This shows your genuine interest in the role and helps you understand how you can contribute to improving customer outcomes.