MPB is seeking a Customer Excellence Manager based in our Brighton HQ. This hybrid, full-time role leads the CX engine, shaping AI-augmented strategies and a global performance framework to improve FCR, SLA and CSAT across regions.
You’ll plan workforce needs, redesign policies, and ensure frontline teams are supported by scalable processes and tool fluency. You’ll partner with Operations, Finance, Legal and Training to align policy with delivery and drive continuous improvement in customer
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