At a Glance
- Tasks: Enhance customer support tech and optimise AI workflows for seamless user experiences.
- Company: MPB, a leading platform for used photography gear in Brighton.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Join a forward-thinking team and shape the future of customer experience with AI.
- Qualifications: Passion for technology and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
MPB in Brighton is seeking a Customer Operations Associate to join the Customer Experience team. You will help maintain and improve the technology powering our customer support, ensuring fast, effective assistance and a seamless journey for buyers and sellers of used photography gear.
Working closely with the Head of Customer Experience and cross‑functional teams, you’ll optimise Intercom, support AI‑powered workflows and help shape the future of our AI‑first, human‑supported customer experience.
AI-Driven Customer Operations Specialist in Brighton employer: MPB
MPB is an exceptional employer that fosters a dynamic and inclusive work environment in the vibrant city of Brighton. With a strong commitment to employee growth, MPB provides ample opportunities for professional development and encourages innovative thinking, particularly in the realm of digital workplace technology and AI integration. Joining MPB means being part of a forward-thinking team that values collaboration and empowers its employees to drive meaningful change.
