At a Glance
- Tasks: Lead global customer excellence initiatives and enhance service through data-driven insights.
- Company: MPB, a forward-thinking company based in Brighton.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on transforming customer satisfaction globally.
- Why this job: Make a real difference in customer experience with innovative AI strategies.
- Qualifications: Strong leadership skills and experience in analytics and customer service.
The predicted salary is between 56700 - 69300 £ per year.
MPB in Brighton is seeking a Customer Excellence Manager to translate our AI-augmented CX strategy into tangible outcomes for customers.
You will own performance frameworks and ensure frontline teams act on insights to improve service and satisfaction.
You will lead global workforce planning, align capacity with demand across regions, and shape policy so decisions are fast, fair and automatable where sensible.
This role blends analytics with people leadership in a hybrid setup.
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Global Customer Excellence Lead in Brighton employer: Mpb Europe Limited
MPB Europe Limited is an exceptional employer, offering a dynamic work environment in Brighton where innovation meets customer service. With a strong focus on employee growth through continuous learning opportunities and a generous benefits package including 25 days of annual leave and a contributory pension scheme, we foster a culture that values collaboration and personal development, making it a rewarding place to build your career.
