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For Companies At a Glance
- Tasks: Provide technical support and maintenance for automated machinery across various industries.
- Company: Join Mpac, a leader in creating automation ecosystems for manufacturers.
- Benefits: Enjoy opportunities for global travel, training, and a collaborative work culture.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: Strong background in automation systems and experience in precision machinery required.
- Other info: Must be willing to travel globally at short notice.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer – Automation & Packaging Solutions
Join a global innovator shaping the future of automation.
At Mpac , we\’re not simply building machines, we\’re engineering smarter, faster, cleaner automation solutions that help the world\’s biggest brands keep moving. With over 100 years of innovation behind us, we design and support cuttingedge packaging and automation technology across the food, beverage, healthcare, pharmaceutical, medical device and cleanenergy sectors.
Our culture is built on collaboration, curiosity and continuous improvement. We empower our people to take ownership, push boundaries and grow their careers in a truly global environment.
The Opportunity
We\’re looking for a Field Service Engineer who\’s passionate about problem solving, supporting customers, and keeping high performance automation systems running at their best.
In this hands on role, you\’ll deliver worldclass service through:
- Planned preventative maintenance
- Onsite troubleshooting and repairs
- Continuous improvement initiatives
- Technical training for end users
- Full machine analysis to drive maximum productivity
You\’ll be a key technical partner to our customers, ensuring they get the very best out of their equipment-wherever they are in the world.
What You\’ll Do
Technical Support & Maintenance
- Act as a firstline technical expert, always presenting yourself with professionalism and positivity.
- Carry out diagnostics, repairs and complex maintenance tasks across electrical, mechanical and mechatronic systems.
- Identify improvement opportunities and propose proactive solutions to enhance machine performance.
Customer Excellence
- Deliver highquality technical training and advice onsite.
- Maintain detailed service reports and update internal teams on progress and issues.
- Support customers remotely via phone, email or online tools.
- Promote aftersales services and highlight areas for future support.
Safety & Compliance
- Work safely, following all Health & Safety regulations and best practices.
- Use correct PPE and contribute to creating a safe, riskcontrolled environment.
- Apply sound understanding of PUWER, COSHH, safe isolation (LOTO) and other key safety standards.
Travel
- Travel worldwide to support customers (valid UK passport and full driving licence required).
- Manage your own workload effectively, prioritising tasks in a fastmoving environment.
What You Bring
Knowledge & Experience
- Strong technical maintenance background within an automation, machinery or precision engineering environment.
- Proven experience faultfinding in mechanical, electrical and automation systems.
- Hands-on experience with three phase/single phase/DC systems.
- Understanding of PLCs, servo control, pneumatics and industrial electrical components.
- Comfortable working across cultures and building strong customer relationships.
- IT-literate with experience in desktop/client support environments.
Technical Qualifications
- Recognised apprenticeship in mechanical or electrical engineering.
- BTEC/ONC/City & Guilds/HNC (desirable) or equivalent engineering qualifications.
- Ability to read and interpret electrical and mechanical schematics.
- Strong mechatronics skillset and aptitude for automation technology.
- Ability to analyse problems and develop effective engineering solutions.
Why Join Mpac?
- Work with worldleading technology and globally recognised customers
- Be part of a supportive, highly skilled engineering team
- Opportunities for continuous training and development
- A culture that values innovation, initiative and personal growth
- The chance to travel, explore and make a real impact
Field Service Engineer employer: Mpac
Contact Detail:
Mpac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific industries Mpac operates in, such as pharmaceuticals and clean energy. Understanding the unique challenges and technologies in these sectors will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Highlight any previous experience you have with automated machinery and maintenance. Be prepared to discuss specific examples of how you've successfully diagnosed and repaired faults, as this will showcase your hands-on expertise.
✨Tip Number 3
Emphasise your commitment to health and safety regulations. Be ready to share instances where you've prioritised safety in your work, as this aligns with Mpac's values and mission.
✨Tip Number 4
Prepare to discuss your ability to work collaboratively within a team. Since the role involves coordinating with other engineers, showcasing your teamwork skills and how you've contributed to group success will be beneficial.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance and troubleshooting of automated machinery. Emphasise any specific projects or roles that align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engineering and your commitment to quality. Mention how your skills can contribute to Mpac's mission and values, particularly in delivering top-tier technical support.
Highlight Relevant Skills: In your application, clearly outline your expertise in mechanical fault-finding, electrical systems, and any experience with precision machinery. Use specific examples to demonstrate your problem-solving abilities and proactive solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for a Field Service Engineer role.
How to prepare for a job interview at Mpac
✨Showcase Your Technical Skills
Be prepared to discuss your experience with automated machinery and maintenance. Highlight specific examples of how you've diagnosed and repaired faults in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Safety Awareness
Since health and safety are paramount in this role, be ready to talk about your understanding of safety regulations and how you prioritise them in your work. Share any relevant experiences where you successfully mitigated risks.
✨Demonstrate Problem-Solving Abilities
Field Service Engineers often face unexpected challenges. Prepare to discuss situations where you've implemented proactive solutions to enhance productivity or resolve technical issues effectively.
✨Prepare for Remote Support Scenarios
As remote support is a key part of the role, think of examples where you've provided assistance via phone or online channels. Be ready to explain how you document issues and solutions clearly for future reference.