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For Companies At a Glance
- Tasks: Support end-users with maintenance, training, and machine analysis in various sectors.
- Company: Join a leading company in the Pharmaceutical and Healthcare industries.
- Benefits: Competitive salary, travel opportunities, and a focus on health and safety.
- Why this job: Make a real impact by improving productivity and customer satisfaction.
- Qualifications: Technical maintenance knowledge and strong communication skills required.
- Other info: Dynamic role with opportunities for global travel and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
To support the end-user through planned preventative maintenance contracts, on-site training, continuous improvements and full machine analysis improving high level productivity within the Pharmaceutical, Healthcare, Medical Device, FMCG and Foods sectors.
Key Accountabilities
- Provide front line technical support (Project a positive and professional manner and attitude at all times)
- Carry out maintenance, repairs and diagnostic activities
- Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations)
- Ensure Health, safety and welfare is a priority at all times
- Electrical & Mechanical (Mechatronic) fault finding
- To attend training establishments/on the job training as necessary (Have sufficient abilities to carry out demands effectively above present skills level)
- Customer satisfaction
- Liaise with Service Team Leader and Service Support Engineer on all issues and work progress
- Comply with and monitor Health and Safety requirements to eliminate or reduce risks.
Key Responsibilities
- Provide support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
- Carry out in-depth maintenance processes on time with a “right first time” culture.
- Promote after sales services and identify areas of work using technical awareness on-site.
- Provide detailed written reports of all activities to the Service Team Leader
- Adhere to all Health & Safety regulations at all times
- Work safely using correct PPE for all duties.
- Maintain high level customer satisfaction.
- Ability to travel worldwide at short notice (UK Passport and Full driving licence required)
- To be self-motivated and have the ability to prioritise workloads within the time frame given.
Core Behavioural Competences
- Safety Health Environment (SHE)
- Flexibility
- Initiative
- Thoroughness
- Positive Self Image
- Self-Development
Role Specific Competencies
- Attention to detail
- Innovative Thinking
- Interpersonal Awareness
- Critical information seeking
- Tenacity
- Flexibility to travel
- Positive attitude
- Self-control
- Adaptability
Knowledge and Experience
- A sound technical maintenance knowledge within an automation environment
- A strong communicator and relationship builder with the ability to communicate effectively at all levels.
- Ability to interact effectively with people from different cultures and nationalities
- Proven Experience of working in a precision machine manufacturing environment
- Proven experience of fault finding with mechanical / automation machinery
- Sound knowledge of Health & Safety at work act and PUWER regulations
- Experience with Single Phase, Three Phase and DC circuits
- IT technical background with some commercial experience in a client / desktop support position.
- Sound understanding of electrical & mechanical components inclusive of pneumatics, AB servo components / control and PLC communication.
Technical Skills and Qualifications
- Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines
- HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines
- Strong Electrical / Electronic and Mechanical aptitude in automation machinery (Mechatronics)
- Excellent communication skills
- Ability to read, interpret and understand technical schematic diagrams
- Understanding of PLC and electrical components and be able to competently fault find on different types of electrical circuits and software.
- Good working knowledge of MS Office Applications including Excel, PowerPoint and Word.
- Ability to develop solutions for production problems
- Ability to manage own priorities and adhere to deadlines
Relationship and Reporting Line
- Reports to Service Team Leader
- Working Relationships with: All customers, Sales, Projects, IT, Controls, Electricians, Mechanical and Electrical design team, Stores, Production team.
Field Service Engineer (Tadcaster, UK) employer: Mpac Lambert
Contact Detail:
Mpac Lambert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Tadcaster, UK)
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. Whether it's fault finding or maintenance tasks, showing off your hands-on abilities can really set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which are golden in job hunting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your progress.
We think you need these skills to ace Field Service Engineer (Tadcaster, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical maintenance knowledge and experience in automation environments, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how you can contribute to our team. Mention specific experiences that demonstrate your problem-solving skills and customer satisfaction focus.
Show Off Your Communication Skills: As a Field Service Engineer, you'll need to communicate effectively with various teams and customers. In your application, highlight examples of how you've successfully built relationships and resolved issues in the past. We love a good communicator!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Mpac Lambert
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to automation and mechatronics. Be ready to discuss your experience with fault finding, maintenance, and any relevant machinery you've worked with. This will show that you're not just a good communicator but also technically savvy.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenging situations in the past. Think about times when you provided pro-active solutions or improved productivity. This will demonstrate your initiative and ability to think on your feet, which is crucial for a Field Service Engineer.
✨Emphasise Safety First
Since health and safety is a top priority, be ready to discuss your understanding of health and safety regulations. Share any experiences where you ensured compliance or improved safety measures. This will highlight your commitment to maintaining a safe working environment.
✨Be Ready to Build Relationships
As a Field Service Engineer, you'll need to liaise with various teams and customers. Prepare to talk about your interpersonal skills and how you've successfully built relationships in previous roles. This will show that you can communicate effectively across different cultures and levels.